Technical Services Engineer

Overview We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join our 24x7 Technical Support team, consistently rated the best in the industry, and be the critical engine that powers our global customers' success. Your mission is to own and rapidly resolve the most challenging, multi-platform technical issues across our flash and cloud-native solutions. You will leverage Persistence, Creativity, Teamwork, Ownership and Customer First to deliver legendary service and collaborate directly with Engineering to drive product quality and strategic platform improvements. WHAT YOU'LL DO Own the full resolution lifecycle for high-severity, complex incidents, ensuring all customer-facing communications are concise, professional, and delivered with clarity. Serve as the technical lead during hot escalations , orchestrating diagnostic efforts and coordinated response plans with Engineering to mitigate customer business impact. Drive knowledge transfer by authoring comprehensive, high-quality Knowledge Base (KB) articles and delivering coaching that elevates the technical troubleshooting capability of the global support team. Conduct deep-dive analysis on hardware, software, and environmental factors across our product lines, translating complex symptoms into definitive root causes. Proactively manage case backlogs and communication streams to all stakeholders, consistently exceeding expectations for resolution timeliness and quality of service. WHAT YOU BRING Expert-level technical troubleshooting skills in enterprise storage systems, including diagnosing complex multi-vendor, multi-platform, and performance-related issues. Deep proficiency in data center infrastructure technologies, specifically operating systems (Linux, Windows, VMware), networking (LANs, WANs), and Storage Area Networks (SANs). Demonstrated ability to manage and lead critical incidents , including effective triage, escalation to appropriate groups, and maintaining professional composure with customer executives under pressure. A relentless commitment to technical mastery and continuous learning, with a track record of becoming a Subject Matter Expert (SME) in key technology domains (e.g., Replication, Performance optimization, Cloud Integration). We are primarily an in-office environment and therefore, you will be expected to work from the Singapore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work® Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH. Our team is dedicated to building exceptional careers. If you’re interested in future opportunities, you will receive related communications through your account. #J-18808-Ljbffr