IT Support Analyst

3 weeks ago

Singapur, Singapore Kwanii Full time

We’re looking for a capable and well-rounded IT Support Analyst to join our team in Singapore. In this role, you’ll be responsible for delivering exceptional customer service and providing both remote and on-site technical support to ensure smooth day-to-day operations for our client. You’ll troubleshoot and resolve complex issues, support IT infrastructure, and maintain strong working relationships with both internal stakeholders and external vendors. Key Responsibilities Serve as the first point of contact for technical support via phone, email, or chat Diagnose and resolve hardware, software, and network issues, escalating complex cases when necessary Provide in-depth support for Microsoft Windows and Office 365 environments Perform software installations, updates, and account configurations Log, track, and resolve issues through a helpdesk ticketing system (e.g., ConnectWise) Support and maintain infrastructure, including servers, networks, and connected systems Act as an escalation point for junior IT Support Coordinators and Technicians Collaborate with third-party vendors, suppliers, and service providers to resolve issues Maintain detailed documentation for incidents, service requests, and resolutions Monitor ticket queues and ensure compliance with SLAs Uphold confidentiality standards and protect company/client data Stay current with emerging technologies and invest in your ongoing professional development Essential Skills and Experience Must-haves: Singapore Citizen 3–5 years of IT support experience in Microsoft Windows and Office 365 environments Strong verbal and written English communication skills — able to explain technical issues to non-technical users Proficient with Microsoft Intune (app deployment, device compliance, enrolment troubleshooting) Hands-on experience with troubleshooting hardware, software, and peripheral devices Skilled in Active Directory user and group administration, Exchange, and Office 365 Familiarity with helpdesk ticketing systems and remote support tools Excellent problem-solving, multitasking, and organisational skills A strong customer-first mindset with a focus on delivering great user experiences Nice-to-haves: Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent Experience working in or with a Managed Services Provider (MSP) Knowledge of server and network systems ITIL or similar service management certification Cisco or Meraki certification, or relevant hands-on experience Familiarity with Zoom and HubSpot configuration and administration Exposure to virtualisation technologies (e.g., VMware, Hyper-V) Job Type Hybrid: 3 days in the office and 2 days work-from-home. (Singapore-based only) Full-time Mid-level to Senior-level Salary Starts at SGD 70,000 to 90,000 per year #J-18808-Ljbffr

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