Executive, Patient Service, Toy Doctor

3 weeks ago

Singapore Mandai Wildlife Group Full time
Overview

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Responsibilities
  • Motivate and lead staff to engage and entertain audiences through Toy Doctor experiential activities and workshops, instill interest in guests for their participation and revisits.
  • Ensure positive customer interactions with guests.
  • Communicate with guests and Toy Doctors clearly and deliver basic toy repair and restoration with empathy and precision.
  • Address customer queries and complaints and be responsible for guest satisfaction scores for Toy Doctor, GBR.
  • Uphold Mandai Wildlife Group values — ETHICS (Excellence, Teamwork, Hospitality, Integrity, Care for Wildlife, Sustainability).
  • Assist Supervisor in driving Toy Doctor sales and experience conversion.
  • Using data analytics (e.g., best sellers/experience, conversion, average spend), provide suggestions to increase sales to meet targets or budget.
  • Learn and provide basic toy repair and restoration services.
  • Stay up to date and share relevant park membership, conservation efforts and related information with guests to provide a holistic experience.
  • Lead and facilitate workshops and activities.
  • Operate booking system and customer data retrieval system to ensure smooth centre operations.
  • Maintain store cleanliness and tidiness, ensuring Toy experiences are well represented.
  • Operate point-of-sales system and backend processes, ensuring accuracy in sales and inventory.
  • Execute any other administrative activities.
Job Requirements
  • Minimum GCE 'O' level
  • Minimum 2-3 years of relevant formal/informal experience in a customer service-related role
  • Fun-loving, able to engage and entertain children of all ages
  • Creative and receptive to new ideas
  • Friendly, approachable personality with a passion for service
  • Service-oriented, patient with good communication skills
  • Interested in or possess basic sewing skills
  • Able to lift heavy stocks and stand long hours
  • Able to work on weekends and public holidays
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Health Care Provider
  • Industries
  • Travel Arrangements

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