Senior IT Operations Engineer

We are seeking a Senior IT Operations Engineer who is both hands-on and technically strategic. This role is ideal for someone who enjoys solving complex technical issues, designing scalable IT solutions, and leading operational improvements. The ideal candidate will take ownership of local and regional IT support activities, architect IT infrastructure and workplace solutions. This is a high-impact individual contributor role that combines IT operations, systems design, and expertise in enterprise collaboration tools.

• Delivering senior-level hands-on IT support across hardware, software, and networking in a dynamic work environment.
• Act as a technical solution architect for regional IT infrastructure, onboarding processes, collaboration tools, and endpoint strategies.
• Lead complex troubleshooting and root cause analysis across systems, providing mentorship to contractors.
• Design and implement IT solutions that align with global standards and local office requirements.
• Provide day-to-day on-site and remote support to users across offices (Windows/MacOS laptops, monitors, printers, conference system).
• Partner with Global IT, Information Security, and workplace teams to support office expansions, hardware refresh projects, and IT process optimization. Develop and implement best practices for IT operations, ensuring compliance with company policies and industry standards.
• Maintain and manage local IT infrastructure: WiFi, Printers, AV equipment, access Control.
• Coordinate with global IT teams on system rollouts, upgrades, and issue resolution.
• Track, manage, and maintain IT hardware assets, including procurement, inventory control, forecasting, lifecycle management, and decommissioning. Maintain accurate IT asset records, operational logs, and generate reports as needed.
• Ensure the smooth operation of the IT infrastructure, including servers, networks, and end-user computing devices.
• Manage the IT provisioning and de-provisioning process for employees, including account creation, hardware allocation, and access management.
• Provide technical support to end users, troubleshoot IT issues, and ensure timely resolution through IT service management processes.
• Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience.
• Coordinate with external vendors for IT equipment procurement, service agreements, and maintenance contracts.
• Ensure IT systems and processes comply with company security policies and regulatory requirements.

• Bachelor's degree in information technology, Computer Science, or a related field.
• 7+ years of experience in IT operations, service delivery, or a similar role.
• Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices.
• Experience with onboarding/offboarding processes and identity/access management tools.
• Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure.
• Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and interpersonal skills to collaborate with cross-functional teams.
• Experience with Microsoft 365 (M365) and Exchange is a plus.
• ITIL certification is a plus.

• Experience working in a global IT environment.
• Knowledge of automation tools for IT operations.
• Familiarity with cloud-based IT infrastructure (AWS, Google Workspace, etc.).

• Work in a dynamic and collaborative environment.
• Opportunity to enhance IT service delivery processes.
• Be part of a growing team that supports global IT operations.

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