Implementation Manager, Implementation

Implementation Manager, Implementation & Service, Transaction Services

Requisition Number: 65309
Job Location: Singapore, SGP
Global Grade: Band 5
Work Type: Hybrid Working
Employment Type: Permanent
Posting Start Date: 04/11/2026
Posting End Date: 18/11/2026

Global Implementation is responsible for the delivery of the Bank’s Transaction Services (TS) offerings to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. Serving as the key point of contact for supporting and onboarding clients, this role provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow-ups and delivering a timely solution to meet the client’s expectations) as well as client management support (i.e., understanding clients’ business strategy and needs) to support implementation of TS offerings. Global Implementation is not just another technical role. Not only must one manage complex implementations, but the jobholder plays an important role in managing client relationships and seeking out further business opportunities. To thrive in this role, jobholders must possess a curious mind, a go-getter attitude and a willingness to roll up one’s sleeves to ensure the Bank’s products are delivered in a quality and timely manner while identifying other value the Bank can bring to the client.

• Provide RFP/RFI responses on the implementation component as part of the Deal team.
• Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution design where needed.
• Drive focused client sessions (e.g., solution designing phase) with Sales, Coverage, Product and other partners to position SCB’s overall proposition.
• Conduct critical reviews on expected revenue and deal size at the time a deal is handed over by TS Sales and validate the revenue assumptions.
• Develop and nurture client relationships to ensure the products and services remains aligned to client needs.
• Keep abreast of implementation trends and best practices, especially in areas relating to the fintech ecosystem, digitalisation and digital transformations.
• Participate in industry and sectoral forums to expand network and build new partnerships (e.g. fintech players).

• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.

• Manage the end-to-end implementation (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding).
• Work closely with clients and Products in the implementation of product and services including gathering and scoping of requirements, developing technical solutions, system integrations, user testing and training, and onboarding.
• Seamlessly transition the implemented product and services to service teams for BAU servicing.
• Drive focus on sustainability when considering Implementing global strategy, processes, systems and operating model, as well as in delivering the implementation.
• Develop and nurture client relationships to ensure the products and services continue to remain aligned to client needs.

• Work with Technology and Operations to design and implement platforms / ecosystem to support TS products.
• Understand and utilise emerging technologies and innovations (e.g., blockchain, AI) to improve product offerings and meet evolving client needs.
• Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experiences for the clients.
• Keep abreast of emerging technologies and partnerships within the digital ecosystems to identify opportunities to simplify / improve business processes.

• Where applicable, ensure credit, operational, cybersecurity, legal, regulatory, reputation, compliance are held to the highest standards of risk management (at a product and enterprise level as relevant).
• Keep abreast with regulatory changes to ensure TS product implementations are compliant with relevant risk management guidelines (e.g. cybersecurity risks, General Data Protection Regulation (GDPR) and cross-border data privacy, electronic banking, technology, ESG standards).
• Keep abreast with changing regulatory requirements and provide advisory support to clients.

• 15+ years experience in similar roles, Bank segments experience will be an added advantage.