Client Advisor, MBS

4 weeks ago

Singapore Miu Miu Full time

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

As Miu Miu Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the brand philosophy and values to the final clients, guiding them into the world of Miu Miu brands.
You hold yourself accountable to achieve your individual and team sales targets, acting as a proactive player in ensuring the best service and responding to customer needs both in-store and on the e-commerce channel.

RESPONSIBILITIES

  • Place the customer at the center, creating a welcoming environment and striving to meet their needs and requests, providing excellent service in accordance with the "client journey ceremony";
  • Be driven to exceed individual sales targets and maximize own sales performances, contributing to the success of the entire store;
  • Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
  • Demonstrate excellent knowledge of products as well as Miu Miu history, culture, and DNA;
  • Capture customer data into the company CRM to connect with clients, maintain and develop relationships, and offer personalized approaches for future opportunities;
  • Embrace and promote the omnichannel mindset;
  • Build and maintain extensive knowledge of the luxury fashion world by staying informed on fashion trends and competitors, to discuss them with customers and provide advice;
  • Take ownership of resolving client complaints, liaising with the line manager and client service team when necessary;
  • Operate with the highest level of care and respect for the products;
  • Utilize company digital tools actively to offer a complete and integrated luxury experience;
  • Host and conduct customer appointments in person or via virtual meetings;
  • Work in synergy with the back of house, participating in daily store operations and maintaining an organized stock room;
  • Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting activities, ensuring policies are proactively executed;
  • Work as a team player, fostering open and constructive communication, and contributing to a positive work environment while embracing diversity and inclusion values.
KNOWLEDGE AND SKILLS
  • Passion for human relations and sales
  • Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design
  • Experience in building long-lasting client relationships
  • Ability to work independently and in a team
  • Excellent communication and interpersonal skills
  • Passion for and knowledge of the managed product category
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