[0580] Customer Quality Coordinator

8 hours ago

changi, east region, Singapore THE SUPREME HR ADVISORY PTE. LTD. Full-time

Location: Changi South (Nearest MRT - Expo)


Salary: $2,500 - $3,000


Working days: Monday - Friday


Working hours: 9am - 6pm


Responsibilities

  • Investigate and manage customer complaints and quality incidents from receipt through to closure.
  • Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
  • Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
  • Prepare weekly and monthly reports on customer complaints received.
  • Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Requirements

  • Minimum Diploma qualification.
  • 1-2 years of relevant working experience.