[0580] Customer Quality Coordinator
8 hours ago
changi, east region, Singapore
THE SUPREME HR ADVISORY PTE. LTD.
Full-time
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Location: Changi South (Nearest MRT - Expo)
Salary: $2,500 - $3,000
Working days: Monday - Friday
Working hours: 9am - 6pm
Responsibilities
- Investigate and manage customer complaints and quality incidents from receipt through to closure.
- Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
- Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
- Prepare weekly and monthly reports on customer complaints received.
- Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.
Requirements
- Minimum Diploma qualification.
- 1-2 years of relevant working experience.