Cash Investigation Officer Banking Operations · LISBONNE AZQORE

3 weeks ago

Singapore Azqore Sa Full time

Want to join Azqore, named "Best Technology Outsourcing Solution" 2025 (Wealth Briefing Awards )?

As a subsidiary of Indosuez Wealth Management , part of the Crédit Agricole Group , and Capgemini, Azqore is an international company specializing in Information Systems outsourcing and Banking Operations Processing for private banking players .

We provide our clients with an integrated system (S2i) and a full range of digital banking products and services .

Our back office operations are managed from hubs in Switzerland, Singapore, and Portugal . By 2020, Azqore managed assets worth 200 billion CHF, serving about thirty banks.

Our Banking Operations department is known for its tailor-made service, recognized by clients and the market. Nearly 200 employees in Switzerland and Singapore handle demanding banking operations.

The team

You will join the Cash and Securities Investigation & Reconciliation team , responsible for reconciling cash movements and securities positions, and conducting related investigations.

The team manages requests related to incoming and outgoing payments, ensuring high-quality service and efficient resolution.

Excitingly, you will help launch this activity from scratch in Lisbon, working closely with our experienced team in Switzerland .

The role is based in Lisbon, Portugal (Av. Dom João II 43, Lisboa).

Your responsibilities

  • Analyze internal requests related to cash transfer activity received from front and middle offices.
  • Analyze requests from third parties (via MTN95/96/99), mainly concerning cash transfers.
  • Take necessary actions to resolve issues.
  • Document investigations in our core banking system, including opening, monitoring, and closing files.
  • Manage client requests via Helpdesk tickets linked to investigations.

Others

  • Participate in company projects.
  • Proactively drive process improvements.
  • Train new colleagues when needed.

Your core competencies

  • At least 2 years' experience in banking operations, preferably with cash transfers.
  • Degree in Finance or Business.
  • Client service orientation.
  • Technical expertise to deliver quality processing and solutions.
  • Strong communication skills with clients and stakeholders.
  • Adherence to procedures and controls.
  • Problem-solving capabilities.
  • Deep knowledge of cash transfer products, including XML formats.
  • Understanding of end-to-end cash processing.
  • Openness to change and process excellence mindset.
  • Attention to detail and ability to prioritize tasks.

Benefits

  • 25 days of annual leave.
  • Healthcare and pension contributions.
  • 14-month salary structure.
  • Meal card (€11.60/day).
  • Performance bonus.
  • Hybrid work model (up to 2 days/week remote).
  • Permanent contract in a stable environment.
  • Ongoing training and career development.

Recruitment process

  • Initial contact with a Talent Acquisition Partner.
  • Interview with the manager.
  • Interview with Head of Global Operations and Deputy.
  • HR interview and motivational test (PULSIONS).

Inclusion and diversity

We are committed to diversity and inclusion, promoting gender balance and welcoming applicants with disabilities. We value unique talents and are dedicated to combating biases.

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