Team Leader

2 weeks ago

Singapur, Singapore DSV SOLUTIONS PTE. LTD. Full time

1. Operational Oversight & Execution Lead and supervise all aspects of "white glove" deliveries, including the loading, transit, unloading, and precision placement of sensitive IT equipment (e.g., servers, racks, networking gear). Conduct pre-delivery briefings and on-site risk assessments to identify potential issues and ensure all necessary equipment and protocols are in place. Act as the primary point of contact on-site, managing the end-to-end process and troubleshooting any operational challenges in real-time. Ensure all standard operating procedures (SOPs) are followed to maintain the integrity and security of the cargo throughout the entire process. 2. Team Management & Leadership Lead, mentor, and motivate a team of white glove technicians and assistants, fostering a culture of accountability, professionalism, and safety. Create and manage daily schedules and task assignments for the team, ensuring optimal resource allocation for each project. Conduct regular performance reviews and provide constructive feedback to team members to support their professional development. Ensure the team is properly trained on all relevant safety protocols, equipment handling, and client-specific requirements. 3. Communication & Stakeholder Management Serve as the main liaison with the "Control Tower" or central operations team, providing timely and accurate updates on project status, delays, and completion milestones. Manage communication and coordination with the data center operators and client representatives on-site, ensuring a smooth handoff and adherence to all facility rules and regulations. Provide clear and concise communication regarding estimated times of arrival (ETAs) and project timelines to all relevant parties. Accurately complete and submit all required documentation, including delivery reports, incident reports, and timesheets. 4. Safety & Compliance Uphold and enforce all safety protocols, including the use of appropriate Personal Protective Equipment (PPE), safe lifting techniques, and clean-room procedures. Ensure the team is fully compliant with the data center's safety and access protocols at all times. Conduct on-site safety checks and lead a proactive approach to hazard identification and risk mitigation. Act as the immediate first responder for any on-site incidents, coordinating with the safety manager and following established emergency procedures. 5. Timeliness & Performance Proactively manage all project timelines to ensure on-time delivery and completion, minimizing any potential for service-level agreement (SLA) breaches. Analyze and report on team performance metrics, including on-time delivery rates and incident frequency, to identify areas for improvement. Skills Required Strong critical thinking, analytical and problem-solving skills Good mix of business and systems knowledge Excellent interpersonal and communication skills, both verbal and written (English); fluency in other Asian languages a plus Team player with a good working attitude and the ability to learn quickly Keen eye for process improvement

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