Customer Experience and Product Operations Manager
4 days ago
Overview
We are looking for a highly capable and driven Customer Experience and Product Operations Specialist with a strong background in operations. This is not a traditional support role — we are seeking someone who can operate across functions, bring structure to chaos, and push forward initiatives that elevate our end-to-end customer journey. You may come from operations, product, or business roles, but you understand what great customer experience looks like and how to make it happen at scale.
What You Will Do- Drive the optimization of customer support workflows, systems, and tools to improve efficiency and service quality.
- Collaborate closely with product, operations, and customer-facing teams to ensure seamless execution and feedback loops.
- Lead initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.
- Own key operational projects from ideation to rollout — with a focus on impact, execution, and iteration.
- Act as a strong internal advocate for the customer, helping the organization balance experience with scalability.
- 5+ years of experience in customer experience, operations, or related business functions.
- Proven track record of improving complex service operations or driving impactful projects across teams.
- Strong project management skills with a hands-on, get-things-done mentality.
- Exposure to AI-based support tools, automation, or digital CX transformation is a strong advantage.
- High learning agility, adaptability, and the ability to thrive under pressure in a fast-changing environment.
- Background in tech, e-commerce, gaming, or other fast-paced sectors is preferred.
- Mid-Senior level
- Full-time
- Customer Service and Product Management
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