Customer Experience and Product Operations Manager

4 weeks ago


Singapur, Singapore HoYoverse Full time

Overview

We are looking for a highly capable and driven Customer Experience and Product Operations Specialist with a strong background in operations. This is not a traditional support role — we are seeking someone who can operate across functions, bring structure to chaos, and push forward initiatives that elevate our end-to-end customer journey. You may come from operations, product, or business roles, but you understand what great customer experience looks like and how to make it happen at scale.

What You Will Do
  • Drive the optimization of customer support workflows, systems, and tools to improve efficiency and service quality.
  • Collaborate closely with product, operations, and customer-facing teams to ensure seamless execution and feedback loops.
  • Lead initiatives involving automation, process transformation, and the application of AI/tech tools in the CX space.
  • Own key operational projects from ideation to rollout — with a focus on impact, execution, and iteration.
  • Act as a strong internal advocate for the customer, helping the organization balance experience with scalability.
What We Are Looking For
  • 5+ years of experience in customer experience, operations, or related business functions.
  • Proven track record of improving complex service operations or driving impactful projects across teams.
  • Strong project management skills with a hands-on, get-things-done mentality.
  • Exposure to AI-based support tools, automation, or digital CX transformation is a strong advantage.
  • High learning agility, adaptability, and the ability to thrive under pressure in a fast-changing environment.
  • Background in tech, e-commerce, gaming, or other fast-paced sectors is preferred.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service and Product Management

Get notified about new Customer Experience Manager jobs in Singapore, Singapore.

#J-18808-Ljbffr

  • Singapur, Singapore HoYoverse Full time

    About the Role: We are looking for a highly capable and driven Customer Experience and Product Operations Specialist with a strong background in operations. This is not a traditional support role — we are seeking someone who can operate across functions, bring structure to chaos, and push forward initiatives that elevate our end-to-end customer journey....


  • Singapur, Singapore HoYoverse Full time

    Customer Experience and Product Operations Specialist Who Are We? HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment...


  • Singapur, Singapore Changi Airport Group Full time

    Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group Get AI-powered advice on this job and more exclusive features. We are looking for a highly motivated and experienced...

  • PRODUCTION EXECUTIVE

    4 weeks ago


    Singapur, Singapore New Toyo Aluminium Paper Product Co (Pte) Ltd Full time

    RESPONSIBILITIES: To manage in Production Department in achieving safety, quality, service, waste, cost-out and productivity goals. Strong leadership to the team and managing the systems, equipment, people and materials according to the established policies, procedures, specifications, and customer requirements. To responsible for upholding the system and...


  • Singapur, Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our...


  • Singapur, Singapore Valvoline Global Operations Full time

    Senior Director, Global Commercial & Industrial Product Strategy Join to apply for the Senior Director, Global Commercial & Industrial Product Strategy role at Valvoline Global Operations Senior Director, Global Commercial & Industrial Product Strategy Join to apply for the Senior Director, Global Commercial & Industrial Product Strategy role at Valvoline...


  • Singapur, Singapore Kallang Alive Sport Management Co Pte. Ltd. Full time

    Senior Manager/Manager, Customer Experience (Service Excellence & Product Development) Senior Manager/Manager, Customer Experience (Service Excellence & Product Development) Get AI-powered advice on this job and more exclusive features. This role combines service excellence and product development. You will help set service standards across all...


  • Singapur, Singapore SITA Full time

    Overview Join to apply for the Manager Customer Operations role at SITA WELCOME TO SITA. We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. We partner closely with over 2,500 transportation and government clients,...


  • Singapur, Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for multi-location...


  • Singapur, Singapore Airwallex Full time

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...