Document and Data Management Lead SG

3 weeks ago

Singapore Cimb Bank Berhad Full time

Join to apply for the Document and Data Management Lead SG role at CIMB Singapore .

Responsibilities
  • Prepare and present monthly performance dashboards covering volumes, SLA metrics, and exceptions.
  • Collaborate with Business Units (CBGS, FIG, CMBS, CBS), Compliance, Risk, Legal, IT, Products Leads on operational matters.
  • Collaborate with and support iCIMB on new product/systems, projects and process improvements matters related to account opening (AO) and account maintenance (AM).
  • Maintain oversight of control checks, exception logs, and audit documentation for account servicing and document handling.
  • Support internal and external audit reviews, ensuring readiness and compliance.
  • Serve as the operational contact for law enforcement requests (e.g., freezing and production orders), ensuring timely and compliant response in coordination with Legal and Compliance.
  • Approve maintenance tasks (e.g., Hold codes), support cross-departmental queries, and provide coverage for leadership roles.
  • Participate in UAT and manage administrative tasks including procurement and supplies.
  • Lead operational readiness and execution for strategic initiatives (e.g., F30, Paperless, OBCA upgrade, Ops Workflow, etc.) in alignment to the Bank's aspiration.
  • Represent Operations in project taskforces, ensuring impact assessments, SOP updates, and stakeholder training are completed.
  • Drive continuous process improvement and reengineering efforts to enhance efficiency, reduce risk, and align with the Bank's transformation goals.
  • Support external initiatives such as the National Scam List and Restrictive Order implementation.
  • Provide guidance and develop a team specialists to ensure effective delivery of document and data management services including account servicing, police orders, and document workflows.
  • Oversee performance, resource allocation, and capability building through coaching, cross-training, and succession planning.
  • Provide backup support for Head of Unit and other team leads.
  • Vendor Oversight and Governance
  • Manage outsourced vendors (e.g., Iron Mountain, Toppan, Secura), ensuring service level adherence, exception handling, and continuity planning.
  • Conduct performance reviews, manage service breaches, and ensure compliance with MAS outsourcing and internal risk policies.
Requirements
  • Bachelor's degree and/or Master's in Business Administration, Operations Management, or any related field.
  • At least 7 years of experience in banking operations.
  • At least 5 years of relevant experience in driving productivity, system/platform efficiency and/or optimisation.
  • Savvy and well verse in regulatory framework, e.g., MAS guidelines, MAS 626, Frezzing Order and Production Order regulation, etc.
  • Strong stakeholder management skills, working with regulators, internal and offshore teams.
  • Proven track record in project management and process improvement initiatives.
  • Proficient in Operational Governance, Banking Operation Knowledge across Retail and Non-Retail segments
  • Proficient in Regulatory Framework – MAS guidelines, MAS 626, Frezzing Order and Production Order regulation
  • Strong People Management skills
  • Strong Vendor and Outsourcing Management skills
  • Strong Risk and Control awareness
  • Experienced in Process Design and Change Management
  • Strong Analytical Thinking and able to make sound decisions based on data and insights
  • Strong Stakeholder Management, Communication and Interpersonal Skills
  • Strong Negotiation Skills and Conflict Resolution
  • Strong Project Management Skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Banking
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