Cargo - Duty Manager (Cargo Hub Ops & ULD Management)

3 weeks ago

Singapur, Singapore Singapore Airlines Full time

Join to apply for the Cargo - Duty Manager (Cargo Hub Ops & ULD Management) role at Singapore Airlines .

Job Description

The successful candidate will be part of SIA's Cargo Division, focusing on Cargo Hub Operations & ULD Management.

Key Responsibilities

  • Overall in-charge of the shift and decision maker for Cargo Hub Operations during the shift.
  • Supervise and monitor aircraft rotation, disruption, and cargo operations to ensure compliance with airline requirements and company procedures.
  • Manage and track freighter aircraft movements system-wide, following up with stations on late inbound arrivals (>1.5 hours).
  • Handle flight cancellations, re-routing, re-scheduling, and diversions.
  • Approve flight delays related to commercial, operational, technical, or other issues.
  • Monitor charters, extra flights, or relief flights.
  • Coordinate with stations for Delay Occurrence Reports (DOR) and ensure proper explanation of delays.
  • Manage freighter-related crises until the Crisis Management Centre (CMC) is operational.
  • Monitor GHA performance to meet Service Level Agreements (SLA).
  • Plan and deploy staff, equipment, and resources effectively.
  • Liaise with Ground Handling Agent (GHA) staff on various flight handling operations.
  • Ensure proper handling of special cargoes and sensitive shipments.
  • Follow up on irregularities reported and coordinate charter operations.

Requirements

  • Bachelor’s degree or equivalent from a university.
  • Safety, operations focus, and service orientation.
  • Experience in cargo operations, weight & balance, or customer handling preferred.
  • System knowledge and IT skills (MS Word, Excel, RX, etc.); driving license is a plus.
  • Strong communication, analytical, and interpersonal skills.

We thank all candidates for your interest in Singapore Airlines. Only shortlisted candidates will be notified.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Airlines and Aviation

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