Senior Application Support Analyst

Overview Our client is the corporate and investment banking arm of The Group, world's 10th largest bank by total assets. Their Singapore center, Information Systems Asia Pacific (ISAP), is one of the 3 main IT hubs for worldwide business with over 1000 IT staff covering Production and Application Development activities. They work daily with international branches located in 30 countries by envisioning and preparing the Bank’s futures information systems, partnering and supporting core banking flagships and transverse areas in their large scale development projects, and providing premium in-house Banking applications. This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. The position is within the Capital Markets IT division which manages information systems for capital markets activities including Front Office (FO) booking platforms, Sales, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and more. The IT department’s first mission is to "Run the bank", involving front line IT professionals who understand business operations, timing of activities, and data flow through internal and external systems. Capital Markets IT teams are mainly located in Paris, London, New York, Hong Kong, India, Singapore and Montreal. The current position is based in Singapore and the successful candidate will work in an international context with distributed engineering teams aiming for high-quality architecture and design. The role is a functional/technical support position for eSales, helping Front Office Sales and Middle Office in their use of the Bank’s Sales Workflow applications related to revenue-generating activities and sales-trading interactions of the Sales Desk. Responsibilities Provide functional and technical support for the Bank’s Sales Workflow applications used by Front Office Sales and Middle Office. Support applications related to revenue-generating activities and sales-trading interactions of the Sales Desk. Collaborate with business users, infrastructure engineers and system managers to ensure smooth operations and timely incident resolution. Must have Senior level, with minimum 8 years of industry working experience, preferably in financial/banking industry, in the support and/or development of applications. Pro-active mindset in security, incident prevention, productivity and continuous service improvement; strong interest in capital markets functional business. Interest in Capital Markets domain including FX, fixed income, derivatives and/or equity products. Understanding of broker and clearing platforms (e.g. Tradeweb, Murex, DTCC, LCH/JSCC) and common financial markets applications (e.g. Bloomberg, Reuters). Knowledge of common monitoring solutions (e.g. ITRS Geneos, Qokpit, Elastic, Splunk, Datadog). Proactive, independent, and able to work under tight targets and pressure. Proven experience with SQL; high level of proficiency in Unix/Linux scripting. Ability to manage SLAs & KPIs, communicate with clients, and perform predictive analysis, escalation management, risk analysis and project execution. Appetite for continuous improvement and automation; strong perseverance and time management; excellent written and verbal communication skills. Team members are required to participate in weekend/holiday coverage on a rotational basis. Nice to have ITIL certification is an advantage but not compulsory. Technical proficiency in common languages (e.g. SQL, Java, Python, Unix/Windows commands). Knowledge in XML, PL/SQL, MQ, CFT and Control-M is a plus. #J-18808-Ljbffr