SYSTEMS PROGRAMMER- CX AI and Security
2 weeks ago
Job Description We are seeking a talented System Programmer with strong expertise in Contact Center and Unified Communication (UC) technologies across Cisco, Avaya, Amazon Connect, FreeSWITCH, Kamailio , and AI-integrated solutions .The role involves programming, scripting, and application-level customization of multi-vendor contact center environments - enabling intelligent automation, system integrations, and performance optimization. You will work closely with operations and architecture teams to design and implement feature-rich, secure, and scalable voice applications.Key Responsibilities Design and develop custom contact center scripts and applications for Cisco UCCX/UCCE, Avaya Aura, and Amazon Connect platforms. Program IVR, routing, and call control logic using Java, XML, and SQL for dynamic call handling. Develop and maintain CTI integrations with Cisco Finesse, Microsoft Dynamics CRM, and Tetherfi for screen pops, call events, and workflow automation. Implement and support FreeSWITCH as a media server for IVR processing, conferencing, recording, and STT/TTS integrations. Configure Kamailio for SIP routing, registration, and load balancing within hybrid VoIP environments. Integrate AI-driven virtual agents and chatbots into customer service workflows using APIs and speech analytics. Automate operational tasks and data exchanges between UC components using Python or Java-based scripts . Administer CyberArk PAM for secure credential management and access control within communication systems. Participate in system patching, upgrades, and testing of UC and contact center applications. Troubleshoot and debug SIP signaling, RTP, and integration logic at the application layer. Technical Skills Required Platforms: Cisco UCCX/UCCE, Avaya Aura, Amazon Connect, Tetherfi Open-Source: FreeSWITCH (media processing), Kamailio (SIP proxy & routing) Programming & Scripting: Java, XML, SQL, Python, JavaScript Integration: Cisco Finesse APIs, REST/SOAP APIs, Microsoft Dynamics 365, CRM/CTI workflows Security: CyberArk PAM, certificate and credential management AI & Automation: Conversational AI, Chatbots, Speech-to-Text/Voice Analytics, Workflow Automation Networking & VoIP: SIP, RTP, H.323, QoS, SBC (AudioCodes, Ribbon, Cisco CUBE) UC Systems: CUCM, Unity Connection, IM & Presence, Expressway, CME/CUE, Jabber Virtualization & OS: VMware ESXi, Linux (CentOS/Ubuntu), Windows Server Preferred Qualifications Bachelor's degree in Computer Science, IT, or Telecommunications Cisco CCNP Collaboration or CCIE Collaboration (preferred) Avaya Certified Specialist (ACSS/ACDS) AWS Certified (Amazon Connect or Architect track) Experience in AI/ML-based automation or speech analytics Strong programming logic, debugging, and documentation skills Why Join Us Opportunity to work on application-level innovation across multi-vendor contact center platforms. Exposure to AI, automation, and open-source voice technologies . Collaborative environment that encourages creativity and solution-oriented programming.
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