Clinic Operations Manager

Job Title: Clinic Operations Manager

Type of Employment: Full-Time

Location: Morrow Flagship - Singapore

Reports To: Head of Clinical Operations

Works Closely With: General Manager, Head of Medical & Lifestyle Medicine, Allied Health Professionals, Team of Doctors & Nurses, Medical Services Team, Partnerships Manager

We are seeking a highly capable and proactive Operations Manager to lead and oversee the full spectrum of clinical and program operations within our 38,000 sq ft integrated medical sanctuary. As a core leader in our clinic operations team, the Operations Manager plays a mission-critical role in shaping and executing the operational strategy of our 38,000 sq ft integrated medical sanctuary. This role holds end-to-end responsibility for overseeing clinic floor operations, driving cross-departmental synergy, and ensuring the seamless delivery of both daily medical services and strategic health programs.

The ideal candidate is a proactive, solutions-oriented leader who thrives in a fast-paced, multidisciplinary environment and brings a strong track record in operational leadership within healthcare settings. You will work closely with senior leadership to turn vision into action, while building high-performing teams and continuously elevating service standards in alignment with our core values of preventive, lifestyle-based, and patient-centric care.

• Operational Leadership: shape service delivery models and implement operational frameworks that drive excellence, innovation, and scalability; champion clinical governance, quality assurance, and continuous improvement across operational domains.
• Cross-Functional Collaboration & Program Execution: connect clinical, hospitality, wellness, and facility teams to ensure cohesive, integrated service delivery; oversee the operational lifecycle of Shared Medical Appointments (SMA) and Shared Medical Group (SMG) with the Clinic Operations Executive; coordinate facilitators (physicians, dietitians, clinical psychologists, counsellors, health coaches, etc.) for smooth execution.
• Program Implementation: lead the rollout of key programs, pilots, and cross-centre initiatives aligned with clinical objectives and timelines.
• Excellence in Clinic Operations: manage daily operations to ensure patient flow, optimal resourcing, and a premium patient experience; ensure compliance with clinical SOPs, safety protocols, and MOH regulations; leverage CMS/EMR systems for workflow optimization and data-driven decisions.
• Service Experience & Patient Engagement: set the tone for an empathetic, attentive service culture; oversee the full patient journey across touchpoints and SMA/SMG programs; act as escalation point for service recovery and opportunities to enhance satisfaction and loyalty; ensure clear communication regarding SMA participation, expectations, and follow-up.
• Governance, Compliance & Data Stewardship: ensure operations comply with internal SOPs, MOH regulations, and statutory requirements; lead PDPA compliance for patient data handling and confidentiality; conduct internal audits and governance reviews to strengthen clinical integrity and risk mitigation.
• Inventory, Procurement & Facility Leadership: manage inventory and accountability for medical supplies, medications, and consumables; oversee procurement workflows and vendor relationships; collaborate on capital expenditures and facility upgrades; coordinate maintenance and infrastructure improvements.
• Team Leadership & Talent Development: lead, mentor, and inspire ground operations and service teams; conduct daily briefings and align on operational goals; address performance challenges and manage escalations with HR and senior leadership; champion staff wellbeing and engagement.
• Performance Monitoring & Continuous Improvement: track KPIs (e.g., SMA/SMG attendance, patient engagement, feedback scores, documentation compliance); translate operational data into actionable insights; drive innovation and pilot process improvements with measurable outcomes; lead post-program reviews and apply learnings to planning.
• Insurance Partnerships & Claims Management: develop and expand strategic relationships with insurance providers; work with Partnerships Manager to identify and onboard new partners; oversee end-to-end IDB claims management with authorised insurers; verify coverage, manage deductions and eligibility; monitor claim submissions and liaise with insurers to resolve discrepancies and recover revenue; ensure alignment with SOPs and insurer requirements.

• Bachelor's degree in Healthcare Administration, Business Management, or related field
• Minimum 6 to 8 years of progressive experience in healthcare operations, with at least 4 years in a leadership or managerial capacity
• Visionary operator with a proven ability to lead high-performing teams and scale healthcare services
• Deep understanding of healthcare workflows, operational best practices, and regulatory frameworks
• Strong communication, conflict resolution, and stakeholder management skills
• Data-savvy with the ability to translate metrics into strategy
• Calm under pressure, highly adaptable, and willing to lead from the front
• Problem-solving mindset with proactive issue anticipation
• Willingness to learn and adapt to ongoing education in lifestyle medicine, personalised medicine, and innovation
• Passion and interest for preventive healthcare, lifestyle medicine, and longevity medicine are highly desirable

This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You will contribute to initiatives that directly extend human healthspan and help position Singapore as a global hub for longevity innovation. At Morrow, you will help define operational excellence, culture, rhythm, and the future of preventive health. You will be part of a team and co-create tomorrow.