Onboarding Associate Singapore, North West, Singapore

4 days ago

Singapur, Singapore BitGo Inc. Full time

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information, visit

As an Onboarding Associate, you will be responsible for reviewing account openings, conducting due diligence checks, and providing advice to various business functions. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for onboarding process improvement to mitigate compliance risks.

The role will support our APAC onboarding requirements and report to the CEO/Director of Operations.

Responsibilities

  • Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures, and regulatory guidelines;
  • Conduct periodic reviews based on KYC/KYB CDD guidelines, ensuring timely updates and escalations where required;
  • Provide high-quality customer service by owning, monitoring, and improving customer interactions, handling inquiries, and managing communications throughout the onboarding process;
  • Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration;
  • Participate in internal and external training programs related to AML/CFT and other relevant subjects;
  • Handle ad-hoc tasks assigned by the supervisor.

Requirements

  • Bachelor's degree or higher;
  • 1–3 years of experience in compliance, onboarding, or due diligence roles, preferably within financial services or fintech sectors;
  • Good understanding of MAS PSN02 Guidelines, Notices, and related laws and regulations;
  • Familiarity with virtual currency regulatory frameworks in other jurisdictions is a plus;
  • Strong analytical, communication, and documentation skills;
  • Proficiency in English and Mandarin, with the ability to review documents in both languages.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical skills, drive, collaboration, and execution. Join a team of great people who strive for excellence and embody our values of ownership, craftsmanship, and open communication. We seek colleagues who bring innovative thinking and problem-solving skills and who are excited to be part of changing the world’s financial markets.

Benefits of working at BitGo include:

  • Competitive salary, bonus, and stock options;
  • Computer equipment tailored to your needs;
  • Generous paid time off;
  • Inspiring startup environment with great colleagues.
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