Centre Manager

3 days ago

Singapur, Singapore LVL MUSIC ACADEMY PTE. LTD. Full time

Earn $8K+ Monthly with $3,500 Base About the Role LVL Music Academy is seeking a Centre Manager to lead and mentor a team of front-line staff in achieving business goals and delivering exceptional customer experiences. The Centre Manager will be equipped with strong organizational and sales skills, deep product knowledge, and a passion for music education to promote LVL's services and programs effectively.Roles & Responsibilities Sales and Growth Drive sales and upsells of instruments, accessories, and lessons . Retain existing customers through effective problem-solving and excellent service standards. Maintain or exceed closure/conversion rate targets for trial lessons to ensure maximum output from leads. Team Leadership and Development Mentor and cultivate team members through on-the-ground coaching to help them achieve their individual targets. Execute teacher and staff growth plans to meet monthly performance objectives. Foster a positive work culture aligned with LVL Music Academy values. Customer Service and Operations Answer incoming phone calls and emails promptly and professionally. Ensure seamless day-to-day operations, including scheduling, registration, and student administration. Support operational tasks, including inventory management, merchandising, and general centre housekeeping. Uphold the highest quality of service standards to enhance student satisfaction and mitigate turnover. General Administration Track and report on sales, staff performance, and operational metrics. Perform any other duties assigned by the Management team to support the overall success of the centre. Hiring Criteria Minimum of 2-3 years' experience in customer service, with at least 1 year in a managerial or supervisory role. Available to work retail hours and on weekends. Strong adaptability, leadership, and problem-solving skills. Proficiency in written and spoken English (bilingual or trilingual a plus). Goal-driven, able to focus and prioritize tasks to drive centre growth. Positive, outgoing, and passionate about customer service and music education. Compensation & Benefits Base Salary: $3,500 per month Uncapped Commissions: High-earning potential with top performers exceeding $8,000+ monthly through instrument sales Medical & Insurance Coverage for peace of mind 14 Days Annual Leave plus Sick Leave Continuous Learning & Training: In-house development programs to sharpen your skills Career Growth Opportunities: Clear pathways for professional advancement Complimentary Music Lessons to enrich your personal journey Vibrant & Supportive Culture: Join a passionate team in a dynamic, collaborative environment About LVL Music Academy Founded in 2013, LVL Music Academy is a leading music school and instrument shop in Singapore, specializing in string instruments (violin & cello) . LVL is the first music hub in Singapore to combine a music school, instrument shop, and in-house repair workshop under the same roof, providing students, parents, and musicians with a truly comprehensive music experience.Company Mission/Vision LVL Music Academy's mission is to be the first choice for music education and string instrument retail in Singapore , creating a supportive, inspiring, and professional environment where students, parents, and staff thrive.

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