Operations Manager

1. Role Purpose We are looking for a highly reliable, detail-oriented and hands-on Operations Manager to oversee our daily operations. This role is the "command centre" of our transport & moving business - responsible for manpower scheduling, vehicle coordination, routing optimisation, service quality and incident handling.The ideal candidate must have relevant experience in logistics, transport, moving, or service operations, and must be proactive, organised, and able to anticipate issues before they happen.2. Key Responsibilities A. Daily Manpower Scheduling & Planning Plan and prepare the daily schedule for drivers and movers / crew. Ensure every job has the correct manpower and skills assigned. Manage annual leave, MC, shift changes, and overtime within manpower budget. Forecast manpower requirements for peak seasons (month-end, holidays, weekends). B. Vehicle & Job Coordination Allocate vehicles and plan daily job sequences across all trucks/ lorries. Confirm job details, addresses, timings and special requirements with Sales/CS. Track real-time job progress and adjust arrangements due to delays, traffic or last-minute changes. Manage same-day rescheduling, urgent add-on jobs, and special requests. Ensure high utilisation of vehicles and crew without overloading the teams. C. Routing & Load Optimisation Plan efficient routes based on job locations, time windows, traffic and load. Combine and sequence jobs to reduce travelling time and fuel usage. Monitor loading practices for safety and space optimisation. Analyse mileage, trip times, productivity and propose improvements. D. Operations Process & Quality Control Implement and maintain SOPs for, Pre-job confirmation; On-site service procedures; Protection & handling of furniture and appliances; Completion photo-taking & sign-off. Conduct regular performance checks and spot audits on drivers/crew. Investigate service issues or complaints and implement corrective actions. Maintain all operational records, scheduling sheets, and incident logs. E. Incident Handling & After-Hours Support Handle incidents such as truck breakdowns, crew absence, delays, on-site disputes. Prepare contingency plans to reduce after-hours disruptions. Provide remote support after working hours when urgent issues arise (e.g. job overrun, customer dispute, on-site problems). Lead daily or weekly operational reviews to improve reliability and efficiency. F. Team Management & Training Oversee drivers and crew discipline, attendance and performance. Assist in setting KPIs such as punctuality, complaint rate, safety records, teamwork. Coach underperforming staff; recommend rewards for good performers. Train new hires on SOPs, safety, customer service and company standards. G. Cross-Department Coordination Work closely with Sales, Customer Service and Admin teams to ensure smooth communication. Communicate operational constraints and cost implications to Sales team. Provide management with regular operational analysis and recommendations (e.g. fleet expansion, manpower adjustments, pricing adjustments). 3. Requirements Minimum 3-5 years of experience in logistics, transport coordination, moving operations, or service industry operations. Strong planning, scheduling and problem-solving skills. Detail-oriented, responsible, proactive and able to handle pressure. Good communication skills (English/Chinese a must-have). Basic IT proficiency (Excel, WhatsApp, Google Calendar). Able to support after-hours emergencies when necessary. Working Days: Monday - Friday (9:30am - 6:00pm)Support: Saturday or after-hours support when requiredLocation: West SingaporeReports To: DirectorCompany website: movemove.biz