Manager, Claims Services

2 days ago

Singapur, Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

COMPANY DESCRIPTION A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's. A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer‑centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year. MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group - one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non‑life insurance groups in the world based on gross revenue. RESPONSIBILITIES Supervise and manage different classes of claims including Casualty, Financial Lines, Cyber and other liability claims. Investigate and negotiate claims settlements and recoveries. Oversee complaints handling and resolution Lead and manage a team of claims professionals. Train, coach, and mentor junior staff. Guide staff on complex or difficult claims. Review claim files, monitor recoveries, set reserves, and authorize claims payments. Handle enquiries and correspondence with professionalism and accuracy. Build and maintain relationships with clients and intermediaries through regular engagement. Collaborate with legal counsel, loss adjusters, and external experts. Maintain accurate claims records and prepare reports for internal and external stakeholders. Ensure compliance with internal policies and industry regulations. Undertake any other duties as may be assigned. QUALIFICATIONS Tertiary education Relevant qualifications in general insurance Legal qualification is advantageous OTHER INFORMATION Operational experience in General claims Technical insurance knowledge Claims technical know‑how - Financial Lines and/or Cyber claims experience is advantageous. Some knowledge of underwriting including reinsurance Conceptual skill Communication skill Negotiation skill Coaching skill Market awareness Analytical & technical strength Data analytic capabilities Please note that your application will be sent to and reviewed by the direct employer - MSIG Insurance (Singapore) Pte Ltd #J-18808-Ljbffr

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