
Training & Development Manager
3 days ago
The Head of Restaurant Training is a senior leadership position responsible for setting the strategic direction of training initiatives across all Guzman y Gomez restaurants in Singapore. This role focuses on aligning training with business goals, driving innovation in learning and incubating a strong culture of development. The Head of Restaurant Training will work closely with Operations, HR, marketing and other key stakeholders to enhance operational excellence and guest experience. The ideal candidate will play a critical role in building a high-performing team culture, ensuring new hires and exciting crew are continuously developed to excel in their roles and responsibilities.
Benefits:
These are just some of the benefits that come with working at GYG:
Attractive Salary $$
Rapid Career Growth
Staff meals
Performance Bonus
Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything)
Job Scope:
Strategy & Training Execution
Establish training roadmaps for high-potential leaders, new hires and existing crews
Develop and manage the training budget, ensuring that projects are delivered on time and within financial constraints
Stay up to date with emerging training systems in the QSR industry, driving continuous improvement and innovation within GYG’s training framework
Conduct classroom and in-restaurant training sessions and skill-building workshops
Onboarding & Continuous Development
Deliver onboarding programs for all new hires, accelerating their operational competency
Implement refresher training for existing crew to upskill culinary and improve guest experience
Maintain detailed training records and provide reports on training progress and impact.
Leadership & Succession Planning
Identify high-potential crew and design leadership development programs to prepare them for management roles
Conduct and oversee the train-the-trainer program to strengthen the training culture and to build internal capabilities.
Partnering with HR to ensure succession planning for key roles.
Innovation & Continuous Improvement
Lead the development of digital learning platforms, interactive modules and e-learning content
Continuously improve learning & training tools and platforms to enhance learners accessibility and engagement
New Restaurant Openings (NROs)
Lead the training implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
Ensure that the team for new restaurants are trained and competent to optimise operations from day one, adhering to GYG’s operational standards
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