(Senior) Desktop Support Engineer

2 weeks ago


Singapur, Singapore A*STAR RESEARCH ENTITIES Full time

We are seeking a highly motivated and skilled Desktop Support Engineer to join our dynamic IT team in Singapore. This role is crucial for ensuring the smooth operation of our end user computing environment. The successful candidate will provide technical support to employees, troubleshoot hardware and software issues, and manage user accounts and devices within our IT infrastructure.KEY RESPONSIBILITIES: End User Support • Provide technical support to end users for hardware, software, and network related issues via phone, email, chat, and in person.• Diagnose and resolve basic to moderate issues related to operating systems (Windows, macOS), productivity suites (Microsoft Office 365, Google Workspace), and other business applications.• Assist with printer setup, troubleshooting, and basic network connectivity issues (TCP/IP, DNS, DHCP).• Perform basic troubleshooting of mobile devices (iOS, Android).• Escalate complex issues to senior engineers or relevant IT teams when necessary.System Administration & Device Management • Install, configure, and deploy new workstations, laptops, and peripheral devices.• Assist with imaging and re imaging of devices according to company standards.• Perform basic user



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