Head of Fund Mandates

Overview The Head of Fund and Client Mandate Lifecycle will be responsible for the timely delivery of Fund, Client, and Regulatory information across the APAC region. This role will oversee the accurate and timely provision of information in partnership with key third-party partners. The aim will be to provide an efficient, effective, and consistently strong service to clients. Responsibilities and Ownership Client reporting Client due diligence visits Quarterly Investment Reporting (QIR) Client queries Investment performance Oversight of service providers Delivery of daily net assets and prices of APAC funds handled by outsource service providers Provision of the financial statements of the APAC funds The provision of services by the transfer agents for APAC funds Client money compliance in line with regulatory obligations Key third party vendor relationships supporting the APAC transfer agency, fund accounting, custody services within a predominantly outsourced model with appropriate operational oversight to ensure strong service standards, compliance and operational resilience Fund related reporting activity such as prospectuses, fund fact sheets and digital reporting platforms Key Responsibilities Management of all the reporting activities within the APAC Platform Services Hub with ultimate accountability of report delivery Contribute to the development, evolution, and optimisation of a group-wide capability for reporting Manage key stakeholder relationships across APAC to ensure collaborative participation in end-to-end reporting processes and effective management of internal client expectations Define, implement and encourage continuous improvement initiatives to streamline and improve report production and delivery Maintain market and competitor intelligence to respond to ongoing developments Act as a senior escalation point for issues, helping to unblock and manage stakeholders’ expectations Drive down risk by addressing themes and applying innovation to reduce manual errors Establish key KPI and MI metrics to manage day-to-day activities Plan and set the group’s direction, ensuring day-to-day management through managers Liaise with other investment management organisations and industry groups related to investment mutual funds activities Review and ensure internal controls and compliance policies are adhered to in the department Provide guidance on handling new products Enhance the technology-enabled oversight and supplier management model of outsourced fund administrators, transfer agencies, auditors, software vendors and information vendors Requirements Extensive experience in fund operations, client servicing, or mandate lifecycle management within asset management or financial services Proven leadership in managing reporting, regulatory, and client-related deliverables across multiple jurisdictions Strong understanding of fund structures, transfer agency, fund accounting, custody services, and regulatory obligations in APAC markets Experience in managing outsourced service providers and third-party vendor relationships with strong operational oversight and resilience Experience in planning and setting strategic direction, with effective day-to-day management through team leads Ability to guide on new product handling and support the evolution of fund-related services and reporting Exceptional communication and stakeholder management skills across multiple countries and seniority levels Strong analytical and problem-solving skills with a track record of process improvement and innovation Proven ability to lead and develop high-performing teams, including transitioning staff and building new capabilities Experience in designing and evolving operating models to support scalable and efficient service delivery Strong governance mindset, with a commitment to compliance and risk mitigation Ability to act as a senior escalation point and manage complex issues professionally and urgently We recognise potential Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. We’ve been around for over 200 years, but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper. Seniority level Executive Employment type Full-time Job function Business Development and Sales #J-18808-Ljbffr