SNOC Monitoring Manager

Overview

About client- A leading multinational financial services institution headquartered in Singapore, recognized as one of Asia’s largest and most innovative organizations in the sector. It operates across consumer, SME, and corporate markets, offering a full suite of financial products and services. Known for its strong regional presence, it serves millions of customers across key Asian markets, with growing influence globally.

The company is consistently acknowledged for its digital transformation leadership, having pioneered cloud adoption, AI-driven solutions, and customer-centric platforms in the financial services space. With a strong emphasis on sustainability, technology, and customer experience, it has earned multiple international awards for innovation and operational excellence.

Role: Solid experience on Monitoring tools like Netcool & Zabbix Unix/Linux/Wintel platforms.

Years of Experience: ~8-10 years

• Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application/infrastructure monitoring.
• Identifying areas for improvement in SNOC communications with other Incident/Problem management, Application/Infrastructure SMEs etc.
• Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
• Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
• Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
• Acting as an escalation focal point for all improvement activities involving SNOC
• Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
• Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
• Ability to work closely with various line of business technologies from junior to management level.
• Change governance on all the monitoring changes for production implementation
• Perform on call duty on rotation basis.

• Excellent communication and organizational skills and able to work with little or no supervision.
• Minimum Degree holder in Computer Science.
• Minimum 5 years IT experience in a bank. In-depth knowledge of application or infrastructure monitoring systems in multi-platforms environment will be an added advantage.
• Minimum 3 years’ experience in Scripting and web development.
• Experience in Shell, Python and Perl scripts is must.
• Experience in Automation and web reports using AJAX, HTML and JS Framework.
• Experience with various monitoring tools like IBM ITM Tivoli, Netcool, Zabbix and Elastic Search, etc.
• Excellent organizational and prioritization skills.
• Excellent team player and strong interpersonal skills.
• Excellent written and verbal communications skills.
• Proactive and able to work under pressure.
• Strong problem-solving skills and positive attitude.
• Eager to learn and hands-on new technology.
• Passionate on-coding and developing automation to support team on need basis.
• Added advantage on new technology stack to support infrastructure in OPENSHIFT, DOCKER & KUBERNETES.

Don’t miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us

• To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
• Do not include a clickable link; instead, provide contact details as plain text:
• Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R