Professional Services Manager, SEA, MMS

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Job Responsibilities

• Drive all operational elements of MMS (Pyxis, ROWA, Parata and Infusion) service business and established revenue objectives

• Effectively manage relationships and communications with critical stakeholders, including customers, account managers and leadership team

• Communicate and report project activities, timelines, impacts and implications to project team members, stakeholders and staff

• Work closely with international teams to gain support, guidance, and prompt escalation resolution.

• Conduct monthly / Quarterly service KPI review meeting with business partners

• Develop robust and achievable project plans to manage the delivery of quality project deliverables

• Demonstrate a working knowledge of project management

• Track and manage project activities and deliverables to achieve agreed outcomes and identify and develop mitigation strategies to manage project interdependencies

• Understand of and identify project interdependencies.

• Ensures project is delivered within approved budget, schedule and meets quality standards.

• Actively leads and motivates cross-functional and/or multi-site teams for medium to large projects.

• Create and maintain training and development plans for both direct reports and Business Partners.

• Develop Process for SEA service to meet BD's QMS system

Job Requirements

• Bachelor's degree with minimum 6 years' experience

• Project Management Professional (PMP) certification or similar qualification.

• Strong previous working knowledge of large Healthcare / Clinical IT Projects as a Project Manager.

• Previous Service Operations experience

• Possess a good Technical and Business ability within the Healthcare IT Sector.

• Strong stakeholder management to meet business expectations.

• Strong liaison and negotiation skills/experience working with remote SMEs across a range of cybersecurity, technical implementations and troubleshooting aspects to establish, document and present root cause analysis.

• Sound technical expertise with proactive mindset and the capacity to effectively address intricate technical challenges.

• Strong previous working knowledge of Healthcare and/or Healthcare IT Integration and service operations support is desirable.

• Excellent written and verbal communication skills, the ability to lead project working groups from BD, Customer and external vendors.

• Customer service-oriented

• Excellent written and verbal communication skills, the ability to lead Field service teams and various working groups from BD, Customer and external Vendors.

• Strong Service or Operations management experience or strong previous working knowledge in a large Healthcare IT service support environment is desirable.

Click on apply if this sounds like you

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:

Required Skills

Optional Skills

.

Primary Work Location

SGP The Strategy

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.