VP, Report Content and Print Ops Manager

2 weeks ago


Singapore UOB Full time
VP, Report Content and Print Ops Manager

Join to apply for the VP, Report Content and Print Ops Manager role at UOB .

Overview

The Output Management Manager role is a permanent position responsible for the administration of the Output Management systems and management of UOB's printing/enveloping vendor. The role is under the prerogative of Group Service Operations belonging to Group Infrastructure and Platform Services under Technology and Operations.

Core Responsibilities
  • Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
  • Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
  • Oversees the daily operational procedure for the printing/enveloping vendor.
  • Liaise and coordinate Output Management requirements to the different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
  • Identify, analyse, and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
  • Perform management of Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
  • Participate in audit and compliance review involving Output Management systems and print operations.
  • Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor's solvency and soundness.
Automation, Program Development, and Infrastructure Support
  • Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual interventions.
  • Develop and maintain existing scripts and programs to automate Output Management operational processes.
  • Perform technical evaluation and analysis of existing and new systems and assess their potentials for automation/implementation.
  • Continually improve the end to end infrastructure design and flow of the R2W system and printing/enveloping process by working with vendor, technical support and operation teams (internal and external).
Project Management
  • Perform project management role on Output Management driven projects and initiatives.
  • Participate in projects and initiatives requiring/involving Output Management support.
Qualifications And Experience
  • At least 10 years experience preferably working in a


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