Product Training Specialist

Our B2B Sales team is seeking a Product Training Specialist who will partner closely with the APAC B2B Sales team, contributing to the overall retention of our business. The Product Training Specialist assists in demonstrating the value of Dow Jones products to existing and prospective clients by training them directly. The Product Training Specialist also ensures clients are maximizing the value of their investment in our products through effective and efficient use.

Key Responsibilities:

Function as the point person responsible for DJ product training, liaising with B2B account team members to initiate and complete product training with existing and prospective clients.

Prepare and deliver instructor-led or web-based training on DJ products to drive usage, highlighting the most relevant features and benefits so clients realize a return on investment.

Actively engage users to ensure a smooth and positive DJ experience.

Communicate with end users via face-to-face, phone, email, and web-conferencing technology.

Plan and execute knowledge-sharing sessions for clients to build a strong user community and encourage the sharing of best practices.

Work closely with members across the B2B team to ensure a smooth client experience for existing and prospective clients to achieve APAC retention goals.

Ad hoc assignments by managers

Required Skills and Experience:

The ideal candidate will be a flexible, energetic, proactive individual and a strong team player who has interest in working in a fast-moving team, with a desire to push the envelope and the ability to think creatively.

1-2 years of work experience, preferably in a B2B sales, marketing, or product management area.

Must have excellent written and oral communication skills, with the ability to confidently and clearly present in a customer-facing environment (often virtually).

Willing to work hard to meet customer, sales, and marketing-driven deadlines.

Language proficiency in Japanese/ Korean is advantageous

Comprehensive Insurance & Retirement plans

Paid Time Off and Leaves

Family Care Benefits

Access to Dow Jones Products

Employee Referral Program

Employee Well-being Support & Fitness Programs

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Business Intelligence

Job Category: Sales

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.