Business Analyst

4 days ago

Singapur, Singapore Synapxe Full time

Overview

Position: Business Analyst - IT Operations (Cluster Office) at Synapxe.

Responsibilities
  • Responsible for the development and implementation of IT service operations plan, and to ensure successful introduction of IT solution across the system for effective monitoring and management.
  • Lead in the development of maintenance plan to monitor and manage the maintenance of IT systems; ensuring operational KPIs and SLAs are met.
  • Manage, document and report on performance against SLAs and where SLAs are not met, oversee and develop action plan to bring the performance on track.
  • Lead in managing IT service requests, incident and problem management; guide and support the team in resolving escalations of issues or requests and to make decision as needed.
  • Lead in the development, review and recommendation of policies, processes and SOPs appropriate for efficient and smooth running of IT systems to meet required compliance.
  • Establish process, procedures and communications plan and execute the review of user access on IT systems in accordance to organization standard and policy.
  • Lead and facilitate periodic summary status reports, service reviews and detailed reviews of root cause analysis findings of IT service management when applicable.
  • Collaborate with Project Management Office and outsourced vendors on the successful transition of completed projects to maintenance phase.
  • Support IT audits and entity-wide IT compliance activities and planning.
  • Manage outsourced partners and service providers to ensure smooth operations of IT services.
  • Participate in strategic and budgetary planning, prepare and administer work unit operating budget.
  • Provide guidance and coaching to junior team members.
Qualifications
  • Bachelor’s or Master’s degree in Computer Science/Engineering.
  • 3 to 8 years of IT and business or healthcare (added advantage) work experience; with 5-6 years in project management and implementations.
  • Experience in engaging, facilitating and managing workgroup sessions.
  • Ability to understand business operation, including their drivers for success, process and approaches and propose creative and practical solutions to address their business challenges.
  • Excellent communication skills – both written and verbal.
  • Excellent active listening skills.
  • Able to communicate and articulate business objective and deliverables in a clear and concise manner to different target audience group.
  • Able to effectively present the proposed solution to the stakeholders and business units.
  • Able to rationalize processes and suggest improvements or workarounds
  • Able to influence others and move toward a common vision or goal.
  • Establish and maintain strong relationships with stakeholders.
  • Flair in problem solving and root cause identification skills.
  • Possess strong analytical skills, including an understanding of business domain and financial resources.
  • Able to engage in multiple initiatives simultaneously.
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