Product Data Analyst, Shop Chatbot

About The Team At Shopee, we are developing state-of-the-art technology to empower millions of users every day. As part of this mission, we are building Shop Chatbot, a powerful tool designed to help sellers optimize their operational efficiency. It enables sellers to automate customer interactions, answer buyer inquiries, and enhance the shopping experience...

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order,...

Overview Join to apply for the Product Data Analyst, Shop Chatbot & AI Chat role at Shopee . Responsibilities Collect, clean, and analyze chatbot interaction and user behavior data to identify key trends and business issues Design and maintain dashboards and reports to support product, operations, and engineering teams Monitor key performance metrics...

The Chatbot Manager will be the indispensable coach for our virtual assistants, ensuring they are designed, configured, and deployed effectively. He/She will manage the transfer of skills from human to machine, ensuring our bots reflect our company's know-how, values, and expertise. This role requires a strategic thinker with excellent coordination skills...

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