Senior/Assistant Manager, Business Office

5 hours ago


Singapur, Singapore National Cancer Centre Singapore Pte Ltd Full time

About Us The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow. About the Role You will be part of the Business Office team, overseeing patient billing matters and leading a team of patient service associates. Working closely with the Manager/Senior Manager, you will manage complex billing enquiries and coordinate with various stakeholders including MOH, CPF Board, and insurers to ensure effective resolution of health finance matters. Some of the Key Responsibilities Include Supervise and lead a team in managing patients' billing enquiries, ensuring appropriate and timely responses Handle complex and high-priority billing matters, implementing appropriate solutions and follow-up actions Liaise with MOH, CPF Board, insurers and other relevant authorities on health finance policy matters Prepare and analyze monthly statistical reports on enquiries management with recommendations for improvement Review and enhance workflow processes to improve efficiency and patient experience Provide training and coaching to team members to maintain high service standards Ensure proper documentation and compliance with healthcare financing policies Any other duties as assigned by supervisor Job Requirements Degree in any discipline Minimum 2 years of supervisory experience in handling public enquiries, preferably in healthcare sector Strong analytical and problem‑solving skills Excellent communication and interpersonal skills Experience in team leadership and people management Highly motivated and able to work in a fast-paced environment Knowledge of healthcare financing systems will be an advantage Proficient in Microsoft Office #J-18808-Ljbffr



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