#EG Senior
1 week ago
Overview As a Senior Service Delivery Manager you are responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. Ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure as well as to assist the SDD to train and guide junior team members. What will you do? Key Responsibilities Project Delivery Act as a focal point for all support related queries and issues Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer Review with support team to ensure that all support tasks and deliverables meet quality and service levels Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD) Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD) Review and approve service request/enhancement effort, schedules and risk plans Review and raise resource requirement Responsible for resource forecasting and planning Review, monitor and report project health status. Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes Business Development Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity Be involved in pre-sale activities Team Management Delegate tasks effectively by providing clear and specific instructions and goals Plan, track and monitor the tasks assigned to the team leader/ members Participate in leadership activities and providing performance feedback and developmental coaching Monitor and improve team performance, providing leadership, coaching, and performance management The ideal candidate should possess: At least 5 -10 years of relevant experience in IT Infrastructure Support Minimally ITIL Foundation Excellent written, oral and presentation skills Degree / Diploma in a relevant field We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site. #J-18808-Ljbffr
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Singapur, Singapore HTX (Home Team Science & Technology Agency) Full timeSenior Principal Engineer, Product Design Practice, Enterprise AI Products, EG Join to apply for the Senior Principal Engineer, Product Design Practice, Enterprise AI Products, EG role at HTX (Home Team Science & Technology Agency) . The Product Design Practice Lead is a senior-level role focused on leading and guiding a team of product designers to ensure...
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#EG Senior
4 weeks ago
Singapur, Singapore Singtel Group Full timeSelect how often (in days) to receive an alert: NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our...
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Senior Quant Researcher
1 week ago
Singapur, Singapore 国泰君安国际 Guotai Junan International Full timeGuotai Junan International is a major diversified financial services company whose core business activities include brokerage, wealth management and investment management. The company has been building up its presence in Singapore to complement its existing businesses in Greater China and offer new products and services to meet evolving investors’ needs in...
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Audit Senior
1 week ago
Singapur, Singapore UHY LEE TAX SERVICES PTE. LTD. Full timeThe Audit Senior is expected to lead various sizes of audit engagements which include planning, performing, reviewing of audit work performed by less experienced personnel and concluding the engagement. He/She works closely with team members to execute the audit plan and ensures the timely completion of the audit engagement. He/She also works closely with...
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Senior Systems Consultant
2 weeks ago
Singapur, Singapore digitaldisruptiontech Full timeResponsibilities Analyze user requirements and assist in test execution. Work will also include preparing the functional specifications, work closely with dev team to clarify on functional changes, prepare test cases and executing it (eg: deal booking, performing events as per user requirements in SIT, UAT). The candidate is expected to work closely, and...
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Senior Systems Consultant
2 weeks ago
Singapur, Singapore DIGITAL DISRUPTION TECHNOLOGIES Full time2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Analyze user requirements and assist in test execution. Work will also include preparing the functional specifications, work closely with dev team to clarify on functional changes, prepare test cases and executing it (eg: deal booking, performing events...
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Singapur, Singapore Home Team Science and Technology Agency (HTX) Full timeThe Senior Principal Engineer serves as the technical leader and strategic decision-maker for AI engineering projects within the organisation. This role encompasses comprehensive oversight of the technical landscape, from high-level architectural planning to specific implementation choices. In terms of technical leadership, the Senior Principal Engineer...
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Singapur, Singapore Home Team Science and Technology Agency (HTX) Full timeThe Product Design Practice Lead is a senior-level role focused on leading and guiding a team of product designers to ensure high-quality user experiences across products and services. This includes product designers across all Product Squads in the various AI Functions. The principal accountabilities of the jobholder include: Define and execute the UX...
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Singapur, Singapore HTX (Home Team Science & Technology Agency) Full timeSenior Principal Engineer, AI Engineering The Senior Principal Engineer serves as the technical leader and strategic decision‑maker for AI engineering projects within the organisation. This role encompasses comprehensive oversight of the technical landscape, from high‑level architectural planning to specific implementation choices. Job Responsibilities...
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Senior Professional Officer
2 weeks ago
Singapur, Singapore CTES Consulting Pte Ltd. Full timeSenior Professional Officer, Electronics L&D Our client is actively searching for a Senior Professional Officer, Electronics L&D to join their team! If you are a dynamic individual seeking a new career opportunity, read further! The responsibilities of this role are: Strategy & Program Development Industry Engagement & Partnerships Program Delivery & Quality...
