DESKSIDE SUPPORT ENGINEER

2 weeks ago

Singapur, Singapore Ricoh Full time

DESKSIDE SUPPORT ENGINEER (1 year contract) Ricoh (Singapore) Pte Ltd is part of the sales and service network to serve the needs of Singapore offices, with Ricoh Asia Pacific Operations Ltd as our immediate holding company and Ricoh Company Ltd in Japan as our ultimate holding company. Ricoh is selected amongst the Financial Times Best Employers Asia‑Pacific 2025. As an industry leader in office solutions, Ricoh creates new value at the interface of people and information, offering a broad range of digital networked products, including copiers, printers, fax machines to digital production printers. Responsibilities Provide technical support to end‑users on IT hardware (desktop, laptops, network equipment), software and network related issues. Daily IT operational support including PC set‑up, software installation, patch deployment, IT inventory control, and backup operation. Work closely with Level 1 Service Desk to ensure smooth escalation of problems/incidents to Level 2. Provide timely response as per predefined SLAs and KPIs. Manage, troubleshoot and resolve end‑user problems/incidents promptly following established procedures. Handle and deal with vendors for IT procurement. Manage corporate/customer IT assets, including hardware warranty, licences and contracts. Involve in IT projects and any other tasks as assigned. Perform installation, preventive/corrective maintenance, IT service, software and solution application for solutions/applications. Provide on‑site or remote support on software, solution applications and information technology. Work with project team to deploy implementation of hardware equipment and solutions products. Qualifications & Requirements Possess at least a Diploma in IT/Computer Science. At least 2 years of relevant working experience in a large‑scale enterprise environment providing desktop support to end users. Good communication and interpersonal skills. Fluent in English and Chinese to communicate with Chinese associates in Hong Kong & China Office. Experience in ITIL (Information Technology Infrastructure Library) – Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management. Resourceful, strong problem‑solving and analytical skills. Willing to work in a fast‑paced, dynamic and team‑oriented environment. #J-18808-Ljbffr

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