Machine Learning Engineer

3 weeks ago

Singapore TikTok Full time
Machine Learning Engineer (CCR VOC) Tech Lead, TikTok E-commerce Governance

Responsibilities

  • Lead the CCR & VOC algorithm team, setting the technical development direction and OKR targets.
  • Optimize algorithms in the CCR domain and explore technical solutions based on LLMs to improve accuracy and business applicability.
  • Optimize algorithms in the VOC domain to explore LLMs and enhance risk discovery capabilities.
  • Collaborate closely with product and operations teams to ensure the accuracy and stability of CCR metrics, promoting them as core metrics in e-commerce.
  • Stay updated on the latest technological trends in the industry and drive the application and implementation of new technologies in the CCR & VOC domains.

Qualifications

  • Minimum qualifications
    • Strong foundation in machine learning technologies, understanding of cutting-edge AI technologies, and familiarity with big data frameworks and applications.
    • Bachelor and above in Computer Science or related fields.
    • Solid programming skills and a strong background in data structures and algorithms; expertise in 1-2 areas such as NLP, computer vision (CV), and multimodal models.
    • Strong team spirit and communication skills, with the ability to explore and advance the implementation of new technologies collaboratively.
  • Preferred Qualifications
    • Management experience is a plus; experience in e-commerce is preferred.
    • Experience in the practical implementation of LLMs; candidates with experience in content safety and e-commerce are preferred.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

About the team

The team uses advanced AI technology to combat risks/violations on TikTok's e-commerce platform, maintain platform security, build a healthy e-commerce ecosystem, and empower business teams to improve work efficiency. CCR (Consumer Complaint Rate) & VOC (Voice of Customer) measure consumer satisfaction and identify trending issues to improve the ecosystem. CCR & VOC are core metrics in e-commerce.

Additional information

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industries: Technology, Information and Internet

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