Application Support

Application Support (L2) Engineer at DXC Technology DXC Technology is a global provider of IT services that empowers brilliant people to embrace change and seize opportunities to advance their careers and amplify customer success. Our team works worldwide, supporting over 6,000 customers across more than 70 countries. We deliver mission‑critical IT services that move the world. We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission‑critical system. Training and mentorship will be provided on SOPs, ITSM, and monitoring & investigation tools. Roles and Responsibilities Provide day‑to‑day application support for reported production issues and resolve within the stipulated service level agreement (SLA) for classified severity: Understand the issue Investigate and analyze to determine root cause(s) Provide corrective and preventive solution If required, escalate to L3 or technical support for further investigations Ensure successful and timely completion of application batch jobs Propose improvements to address recurring issues Close monitoring gaps Support implementation of changes in accordance with standard operation procedures to ensure smooth rollouts/deployments. Identify opportunities for automation to minimize manual tasks. Provide 24×7 rotating 12‑hour shift support. Requirements Strong problem investigation and solving skills. Analytical mindset with the ability to understand business and functional concepts. Proactive and self‑driven, able to work under pressure with a high sense of urgency. Basic knowledge of Java programming and some hands‑on coding experience. Knowledge of SQL and ability to construct basic SQL queries. Understanding of user interfaces, client‑server environment, web technology, operating systems (Unix & Windows), database, and middleware. Ability to work effectively independently and within a team. Good communication skills for interaction with internal and external stakeholders at all levels. Experience writing scripts for automation is an advantage. Experience working with IT ticketing systems is an advantage. Qualifications Minimum Diploma in IT related discipline. 1 year or more working experience in IT industry. Benefits and Culture DXC is committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging, and corporate citizenship: Extensive resources to support onboarding and continual development, including DXC University. DXC Recognition, a global virtual platform that fosters a culture of appreciation and real‑time reward. Referral program rewards employees who bring qualified friends and family. Flexible leave options, including purchased leave. Charitable and emergency service volunteer days. Well‑being support through Employee Assistance Program. How to Apply If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please press the "Apply Now" button to submit your resume. We ensure a hiring process that is enjoyable, thorough, and fair. Equal Opportunity Employer DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate our diversity and recognise that unique contributions of our people give us our edge. We stand by the “bring your whole‑self to work” philosophy and maintain an inclusive culture that powers our results. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. We provide reasonable accommodation to support qualified individuals with physical and mental disabilities. DXC believes strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers. DXC does not make offers of employment via social media networks and never asks for any money or payments from applicants. For more information on employment scams, see #J-18808-Ljbffr