Head of Quality Assurance
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Lead company-wide quality governance across Quality Management, Quality Assurance and Quality Control , ensuring engineering products are reliable, compliant, certifiable and market-ready.
The role owns the Quality Management System (QMS), quality standards, governance, metrics and risk , while directly leading QA process assurance and overseeing QC through the Senior Manager of Application Testing.
The successful candidate must be both strategic and hands-on —able to translate technical quality risks into business impact while driving quality across requirements, design, development, testing and release.
Key Responsibilities
- Own and continuously improve the company-wide QMS, quality standards, policies and quality gates .
- Define QA controls, checkpoints and Definitions of Done across the SDLC.
- Drive defect prevention, root cause analysis, process improvement and upstream quality .
- Oversee Application Testing, including test coverage, automation, non-functional testing and defect management .
- Establish and maintain release, change and emergency change governance .
- Embed quality gates into CI/CD pipelines and ensure consistent compliance.
- Define governance for AI-generated code and AI-powered product testing , including evaluation, regression and safety controls.
- Own quality metrics, dashboards, reporting, budget, tooling and vendor management .
- Report quality risks and business impact to Senior Leadership .
- Lead and develop the quality organisation across QA, testing and automation.
- Partner with Engineering, Product, Design, Security and Support to embed quality throughout the development lifecycle.
Experience & Requirements
- 12+ years of software engineering and quality experience, preferably in distributed/cloud-native systems.
- 6+ years in senior technology/QA leadership, managing teams of approximately 50 through leads and functional heads.
- Proven ownership of a company-wide QMS or quality governance framework .
- Strong experience in QA process assurance, quality gates, change control and release governance .
- Strong knowledge of defect prevention, RCA, phase containment and quality improvement .
- Technical understanding of test automation, CI/CD and modern software architecture .
- Experience with quality metrics and executive-level reporting .
- Strong communication, influencing and stakeholder-management skills.
- Comfortable working in Agile/DevOps environments with frequent releases .
- 3–5 years in high-transaction / real-time financial technology .
- Experience with Playwright, Cypress, REST Assured, k6, JMeter or Gatling .
- Knowledge of accessibility, contract testing and shift-left security .
- Experience with AI-assisted engineering and LLM-based code generation .
- Experience with AWS, microservices and cloud-native platforms .
- Knowledge of observability and production telemetry .
Education & Certifications
- Bachelor’s or Master’s degree in Computer Science, Software Engineering or a quantitative field .
- Relevant certifications such as ISTQB Expert, Six Sigma Black Belt, ISO 9001 Lead Auditor, AWS Solutions Architect Professional, CISSP/CISM or TOGAF .
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