Advisory Solution Architect

Key Responsibilities

• Data Solution Evangelism :Serve as a key technical advisor and advocate for ServiceNow’s RaptorDB and Workflow Data Fabric, articulating the benefits and capabilities of data platforms and integrated data solutions to business and technical stakeholders.

• Database Architecture Advisory : Act as a trusted advisor to clients on how to architect, scale, and operate transactional and analytical workloads on RaptorDB. Provide guidance on distributed, multi-region, HA architectures, performance tuning, and data compliance best practices.

• Customer Engagemen t: Lead technical discovery sessions to identify customer needs, data integration challenges, and architectural gaps. Design and articulate innovative ServiceNow-based solutions aligned to business outcomes.

• PoC & Value Engineering : Build and deliver custom proof-of-concepts and proof-of-value solutions that demonstrate RaptorDB and Workflow Data Fabric’s technical strengths and business impact.

• Competitive Differentiation: Provide insights into the competitive data platform landscape, articulating trade-offs and positioning RaptorDB against alternatives.

• Solution Storytelling : Communicate complex technical solutions in clear and compelling ways to both technical and executive audiences. Align technical value to business priorities.

• Internal Enablement & Feedback : Collaborate with product and field enablement teams to share customer insights, influence roadmap, and contribute to reusable assets and learning materials.

• Sales Strategy Support: Actively support the presales lifecycle from qualification to close, including sizing, solution validation, and architecture workshops.

• 5+ years in technical presales, solution engineering, or architecture roles with enterprise data platforms, cloud databases, or infrastructure technologies.

• Deep understanding of distributed database concepts, transactional/analytical processing, replication, sharding, and storage optimization.

• Strong technical background in data engineering, strong focus on data platforms, databases or infrastructure technologies. Enterprise software experience is a must.

• Hands-on experience with data ingestion, ETL pipelines, real-time streaming platforms, and integration technologies (REST, JDBC, Kafka, etc.).

• Strong coding/scripting ability in SQL, Python, or similar languages to prototype solutions and communicate technical designs.

• Prior exposure to data modeling, query optimization, performance benchmarking, and capacity planning.

• Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform certifications (CSA, CAD) is strongly preferred.

• Familiarity with competitive platforms like MongoDB Atlas, Snowflake, BigQuery, Google Spanner, DynamoDB, or Cloudera is a strong plus.

• Strong stakeholder management skills across technical and business audiences; ability to work consultatively with customers and partners.

• Excellent verbal, written, and presentation skills, with a storytelling mindset that translates complex solutions into clear business value.

Be at the forefront of ServiceNow’s next generation of data offerings. This is a unique opportunity to work on cutting-edge database and data platform solutions, help shape go-to-market strategy, and make a tangible impact on customer success and product evolution.

Join us in transforming how enterprises unlock value from their data with the power of ServiceNow.

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ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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