Junior Technical Support Representative
2 weeks ago
Who We Are Zota is a global payment gateway technology hub, a one stop shop for online businesses to accept payments from anyone, anywhere. With connections to more than one thousand financial institutions worldwide, we bring together global and local payment methods into one seamless payment page:) About the position Our Support team is the backbone of our customer experience. With around fifteen team members spread across Israel, Bulgaria, Hong Kong and Singapore, the team helps new merchants integrate smoothly into our system, sets up tools, and ensures everything runs perfectly. In this role you will provide top quality customer and technical support, guide merchants through video demos and tutorials, and work closely with multiple departments to solve problems quickly. You will help customers with API integrations, maintain processing environments, identify and document bugs and features, and perform manual quality assurance of integrations with our partners. What we offer Full training is provided at the company’s expense. We operate a 24/7 shift system with a balanced 5 day work week. Our Singapore office offers meal vouchers, health insurance, yearly performance bonuses, company trips abroad and weekly Happy Hours. As well as a supportive, multicultural team environment. What you will do Address and solve customer issues through email, Slack, and Skype Cooperate with other online platform representatives Help customers with API integration to our gateway Build and maintain the processing environment Identify and document bugs and features Handle correspondence with merchants and various third parties Manual QA of integrations with our partners Requirements Experience in technical/customer support Strong organizational, analytical, written, and verbal communication skills Passion for troubleshooting and constant self-learning Superb attention to detail Ability to quickly learn and adapt to new features and innovations Willingness to learn and initiate Advanced efficiency in Microsoft Office, G-suite, Zoom, Slack, and Trello. About our hiring process Digital interview → Home Task → Interview with Support Team Leader → HR Interview → Integrity Test → Offer. #J-18808-Ljbffr
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Singapur, Singapore Promote Project Full timeWe are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class...
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