Business Analyst

2 weeks ago

Singapore AvePoint Full time
Overview

Business Analyst (Senior, Salesforce Project)

Responsibilities
  • Elicit and document business requirements for Salesforce projects, enhancements, and integrations.
  • Analyze and evaluate current business processes and propose Salesforce-driven solutions.
  • Prepare deliverables such as Business Requirements Documents (BRDs), Use Cases, process flows, and interface designs.
  • Translate complex technical information into clear business language to bridge the gap between stakeholders and technical teams.
  • Collaborate with Salesforce developers, architects, and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance.
  • Support the project manager, product manager, and wider team in planning deliverables, scope, schedule, and execution.
  • Participate in testing activities, including test case development, user acceptance testing (UAT), and defect management.
Qualifications
  • Degree in Computer Science, Engineering, Information Systems, or related field (preferred).
  • Hands-on experience as a Business Analyst in Salesforce projects (Sales Cloud, Service Cloud, Marketing Cloud, or other Salesforce modules).
  • Proven ability to gather, analyze, and document requirements for Salesforce solutions.
  • Strong understanding of Salesforce capabilities, configuration, workflows, and integration points.
  • Experience producing and analyzing As-Is and To-Be documentation.
  • Excellent communication and stakeholder management skills, with the ability to interact professionally with executives, managers, and subject matter experts.
  • Strong analytical and problem-solving skills, with a track record of delivering solutions that meet business needs.
  • Familiarity with MS Office Suite (Word, Excel, PowerPoint).
  • Ability to manage multiple initiatives simultaneously.
  • Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or Consultant) will be an advantage.
  • Understanding of Education background is a plus.
Data and Privacy

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