Commercial Bank Client Onboarding

Commercial Bank Client Onboarding - Payment Product Implementation Associate

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Overview
Are you ready to shape the future of financial solutions? Join us at JPMorgan Chase as a Payment Product Implementation Associate, where you'll work in a global team to implement innovative solutions for Commercial Banking clients. This role offers the opportunity to advance your career, work with cutting-edge technologies, and be part of a team that values growth and development. You will contribute to a supportive and inclusive work culture with a competitive salary and benefits package.

As a Payment Product Implementation Associate within the Commercial Banking Client Onboarding team, you will be the single client-facing contact responsible for ensuring a successful end-to-end client experience during Treasury Services implementations. You will represent the team in delivering standard implementations, managing expectations, and driving project outcomes to achieve client excellence and support the business strategy of Commercial Banking clients.

Responsibilities

• Serve as a single client-facing, technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and Global Treasury Services implementations with Commercial Banking clients
• Deliver standard Host-to-Host, Access Online, and/or API Implementations for Commercial Banking clients utilizing SWIFT, ISO XML, and/or Bank file and message formats from scoping/solutioning to production handover after successful penny testing
• Manage client and internal partner expectations by establishing realistic timelines, deliverables, and dependencies to achieve deal pipeline discipline and client excellence
• Use project management tools to drive successful project outcomes, communicate status updates, and document project scope, testing, and systems setup to meet QA/QC standards and regulatory requirements
• Escalate when support is needed to remove obstacles to success
• Be responsible for multi-entity, multi-jurisdiction client technical onboarding and product/service implementations

Required Qualifications, Capabilities, And Skills

• Bachelor’s Degree in Business, Science, Mathematics, Information Systems, Economics, or related disciplines
• At least 5 years of work experience in implementation, and/or technical support, and/or product roles, with client-facing experience
• Proven ability to apply project management methodology to develop an implementation plan and execute in a dynamic client-facing environment
• Familiarity with technical standards used in the payments industry such as ISO XML, API JSON, and structural/delimited files
• Track record of independent problem solving within the technical and payments domain
• Comfort in using collaboration tools (Zoom, Teams, Outlook) for global client discussions
• Interest in evolving payments technologies and project management methodologies
• Adherence to policy and procedures and the ability to meet or exceed established service-level agreements

Preferred Qualifications, Capabilities, And Skills

• At least 2 years of project-related experience within Cash Management, piloting process enhancements, and/or new products or team initiatives
• Prior experience within the Financial Services industry supporting China, Hong Kong, and/or Taiwan markets is advantageous
• Fluency in Mandarin is advantageous for communication with clients in the Greater China region
• Knowledge of information systems networking and security protocol
• Ability to map and document progress of information systems and data workflows
• Comfort with using Artificial Intelligence technologies with an innovative mindset

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes and we accommodate applicants and employees with religious practices and beliefs, mental health needs, or physical disabilities as required by law.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. The bank serves corporations, governments, and institutions around the world.

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