Mobile Sales Officer

6 days ago

Singapur, Singapore M1 Limited Full time

Job Description

  • Build solid relationships with end users and internal stakeholders to ensure excellent customer experience
  • Identify challenges that customers would encounter and recommend solutions for end users
  • Attend to end users’ daily enquiries such as handset pricing, billing and handset familiarization
  • Take stock of the onsite Mobile handset inventory
  • Collate monthly sales report and attend weekly sales meeting
  • Communicate and work closely with M1 Indoor Sales Support, 4C & Customer Service Operations to enable sales activities
  • Manage customer email/portal updates
  • Create PowerPoint slides to indicate weekly job activities
  • Create ticket for user when required
  • Update and close customer system ticket
  • Key in all ticket data into customer Excel
  • Update and follow up with user on the outcome for problem that user face
  • Attend to network problems/installation of antenna at customer sites when needed
  • Create invoice and upload PO in Taulia apps for payment
  • Upload end-users contact details on social media portal, Yammer
Job Requirements
  • Minimum a Diploma or Degree in a relevant field is an advantage.
  • Prior experience in customer service, sales, or a related role is preferred.
  • Strong verbal and written communication skills.
  • Ability to identify and resolve customer challenges effectively.
  • Proficiency in Microsoft Office (Excel, PowerPoint).
  • Strong organizational skills with experience in inventory and report management.
  • Excellent interpersonal skills to build and maintain strong customer relationships.
Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Sales, Customer Service, and Administrative
Industries
  • Telecommunications and Engineering Services
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