IT Service Management Representative
4 days ago
Job Description We are seeking an experienced and proactive IT Service Management Representative to oversee the delivery and operational excellence of our IT production systems and services. The ideal candidate will ensure service continuity, manage risks, and maintain client satisfaction by adhering to service management best practices and frameworks such as ITIL. You will play a critical role in supporting the infrastructure service management lifecycle , ensuring production systems are available, reliable, and optimized. This role requires both technical and operational expertise, as well as strong analytical and problem-solving skills. Key Responsibilities Manage the delivery of IT production systems and services , ensuring uptime and performance targets are met. Support the infrastructure service management lifecycle , from design to implementation and continuous improvement. Ensure client satisfaction through effective service delivery and communication. Identify and manage risks to services , implementing mitigation plans to ensure service continuity. Provide operational support to ensure production systems, applications, and devices remain online and functional. Work independently and develop subject matter expertise in assigned service areas. Actively participate in team discussions and contribute to innovative solutions for work-related challenges. Monitor and analyze service performance metrics to identify areas for improvement. Collaborate with cross-functional teams to ensure seamless service integration and delivery. Drive continual improvement initiatives to enhance IT service quality and efficiency. Requirements 2–4 years of relevant experience in IT service delivery or service management. Strong understanding and working experience with multi-tier applications, data-streaming technologies, Java, Pega, and Elasticsearch. Proficiency in Service Management Framework Design and Implementation. Advanced proficiency in Incident Management, Configuration Management, and Release Management. Experience monitoring and improving service performance metrics. Ability to identify risks proactively and develop mitigation strategies. Excellent communication and stakeholder management skills. Must-Have Skills ITIL Foundation certification preferred. Incident Management Problem Management Change Control Service Request Management Service Desk Operations Continual Service Improvement Information Security Management #J-18808-Ljbffr
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IT Service Management Representative
2 days ago
Singapur, Singapore KRIS INFOTECH PTE. LTD. Full timeJob Description As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks to services. You will provide operational support, ensuring that production...
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IT Service Management Representative
12 hours ago
Singapur, Singapore ZENITH INFOTECH (S) PTE LTD. Full timeOverview Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff...
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IT Service Management Representative
4 days ago
Singapur, Singapore Avensys Consulting Full timeAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across...
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IT Service Management Representative
2 days ago
Singapur, Singapore Jobline Full timeIT Service Management Representative (Ref 26226) Responsibilities As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks to services. You will provide...
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Service Representative – Singapore
1 week ago
Singapur, Singapore Rolls-Royce plc Full timeService Representative – Singapore page is loaded## Service Representative – Singaporelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR ## **Job Description****Location: Seletar, Singapore***Only candidates with the legal right to work in **Singapore** will be considered. Please note that applicants without this...
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IT Service Management Representative
4 days ago
Singapur, Singapore JOBLINE RESOURCES PTE. LTD. Full timeResponsibilities As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks to services. You will provide operational support, ensuring that production...
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Managed Services Engineer
3 weeks ago
Singapur, Singapore PALO IT Full timePALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We...
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Legal Service Officer
2 weeks ago
Singapur, Singapore Singapore Legal Service Full timeWhat the role is The Legal Service is conducting a targeted recruitment exercise for candidates interested in a career as a Legal Service Officer and appointment as Head of Knowledge Management at the Attorney-General's Chambers. The Attorney-General’s Chambers("AGC") is committed to enhancing the rule of law and maintaining the integrity of Singapore’s...
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Brand Representative
3 weeks ago
Singapur, Singapore ALTRA Marketing Asia Full timeOverview At ALTRA Marketing Asia, we pride ourselves on consistently achieving outstanding sales performance and offering exceptional guidance and coaching systems to equip our team with the right knowledge and skills. We are dedicated to fostering a supportive and growth-oriented environment for all team members. Role Description This is a full-time on-site...
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Medical Representative
12 hours ago
Singapur, Singapore SERVIER (S) PTE LTD Full timeOverview Servier Singapore is seeking highly motivated individuals who are committed to excellence and embody strong values of honesty and integrity. The primary responsibilities of this role include promoting our ethical products to healthcare professionals, as well as ensuring the consistent execution of quality calls, promotional activities, and...