Cloud Technical Support Expert
7 days ago
Responsibilities Provide technical support for BytePlus cloud products to global customers. Acknowledge and resolve issues through ticketing systems, emails, IM channels, delivering efficient and professional service experiences. Perform rapid analysis and timely resolution of complex technical problems. Collaborate with technical experts or R&D teams to ensure efficient problem resolution. Maintain responsibility for customer satisfaction, service quality and key performance indicators, including response time, resolution time, resolution rate, and issue closure rate. Identify urgent and critical issues, assess complaints, and prioritize or escalate them to minimize resolution time and mitigate risks. Collect, synthesize, and summarize customer feedback to drive continuous product optimization. Follow up on identified requirements and defects, collaborating with cross-functional teams to enhance product capabilities and user experience. Continuously improve support processes and tool systems. Deliver internal and external knowledge sharing sessions and technical training. Contribute to team skill improvement, knowledge base development and the development of AI-driven support tools. Qualifications Bachelor\'s degree or above in Computer Science or related field. Minimum 5 years of experience in R&D, technical operations or system maintenance. Strong understanding of cloud technologies including compute, networking, storage, containerization technology, CDN, video technology, and large-scale AI models. Extensive troubleshooting or operations in several of these domains. Proven customer-centric mindset with professional customer service and technical communication skills. Ability to work under pressure and complete tasks independently. Preferred: Hands-on experience with public cloud service (e.g. AWS, Azure). Familiar with various diagnostic tools and testing tools. Programming skills in Shell, Python, Golang, C/C++, Java or other languages are advantageous. Referrals increase your chances of interviewing at BytePlus by 2x #J-18808-Ljbffr
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Singapur, Singapore Whale Cloud Full timeGlobal Recruitment specialist at Whale Cloud Technology Junior Technical support engineer Responsibilities Perform telecom product implementation, functional, interoperability, and acceptance testing (verify the required interfaces using Linux/UNIX/Wi ndows Server high level languages). Update and track tests results, issues and associated test frameworks in...
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Singapur, Singapore Google Full timeDirector of Technical Support, Google Cloud, APAC Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications: Bachelor's degree in Engineering, Computer Science, or equivalent practical experience. 15 years of experience in engineering. Experience in...
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Singapur, Singapore Google Inc. Full timeDirector of Technical Support, Google Cloud, APAC Apply Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Bachelor's degree in Engineering, Computer Science, or equivalent practical experience. 15 years of experience in engineering. Experience in providing support...
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Junior Technical Support Engineer
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Singapur, Singapore Whale Cloud Technology Full timeResponsibilities Perform telecom product implementation, functional, interoperability, and acceptance testing (verify the required interfaces using Linux/UNIX/Windows Server high level languages). Update and track tests results, issues and associated test frameworks in partnership with development team. Define, create & execute manual and automated tests as...
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Singapur, Singapore Canonical Full timeJoin to apply for the Cloud Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets....
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Singapur, Singapore ByteDance Full timeOverview About ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.Why Join...
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Singapur, Singapore ADVANCED E-SOLUTIONS PTE. LTD. Full timePOSITION OVERVIEW : Application Management Specialist POSITION GENERAL DUTIES AND TASKS Job Description: The Techno-Functional Support Specialist will be a member of the IT BAU team, specifically focused on Oracle Fusion Cloud applications. Their primary responsibility is to ensure the availability of these systems and provide support for applications such...
