Client General Manager

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The APAC Regional Client General Manager is responsible for leading and managing the regional client relationship for a high-profile, top 25 client, complex client across the APAC region, driving strategic service optimization through collaboration with global and local teams.

• Strong collaboration with the global, regional and local account team (Proprietary, JV and TPNs)
• Develop and implement strategic business plans and conduct regular business reviews driving client and AMEX GBT goals to fruition
• Manage client relationships and expectations while ensuring client satisfaction and partnership growth
• Analyze market trends and client feedback
• Keep CRM updated with customer information
• Provide support to implementation to ensure a successful program launch
• Aggregate, analyze and communicate client feedback to support future product development initiatives
• Ability to apply industry knowledge and market trends to business environment, how they may impact business needs and travel solutions
• The ability to understand product capabilities and communicate the value and differentiation of a service offering in the market
• Diligent and obsessive P&L oversight for dedicated countries and region
• Drive financial outcomes and operational efficiency
• Collaborate on pricing and cost reduction strategies
• Work in partnership with the Global CGM on commercials and pricing driving transparency
• Proven track record of driving significant, sustainable KPI performance improvements

• Must be based in APAC region, preferably Singapore
• Shown success in upselling products, services and solutions increasing client revenue and profitability
• Demonstrated ability to develop and implement growth strategies, build action plans and set goals.
• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• Possess a strong understanding of the Global Business Travel marketplace.
• Travel Operations knowledge required.
• Demonstrated knowledge of Business Travel Service Delivery and Client Management.
• Working knowledge of Business Travel Service Delivery technology/tools and processes.
• Advanced software skills (MS Office) required.
• Fluent English
• Ability to analyze data and make strategic recommendations
• Comfortable working under pressure and in a fast-paced changing environment
• Experience working in a virtual environment, autonomously and/or in a team environment
• Excellent time management and organizational skills
• Demonstrated ability to understand the APAC region and local markets

Singapore, Singapore

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for