Commercial Associate

Overview

Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. provides the quality and efficiency clients need in every sector. Our values — We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver — are at the heart of everything we do and support our talent investments. We are always interested in contacting talented individuals who demonstrate our values and deliver great service for internal and external stakeholders.

Location Country : Singapore · Work Location Singapore

Purpose

Working within the Commercial team to drive the growth agenda; supporting new business and account management processes and the implementation of commercial tools to support organic and inorganic growth pillars. Focus includes facilitating customer experience improvements and leveraging Group analytics to aid decision making, understanding business data and converting information into proposals and client propositions.

Key Responsibilities

• Enhance Customer Experience by assisting service recovery, addressing customer pain points, supporting churn reduction management processes and improving attrition rate across the regional customer base.
• Support all Account Management actions for the relevant region – including leading quarterly KAM Review meetings, Quarterly Customer Reporting, maintaining Account Development Plans and portfolio reviews for each office.
• Lead proposal writing and development for opportunities across the office portfolio. Develop OPEX budgets, tender responses and tailored ship management propositions.
• Support the development of new business through direct customer engagements where required.
• Track Sales Performance and drive Win Rate improvements for opportunities with new and existing V.Group customers by providing support with vessel forecasting, sales budgeting, post-mortem analysis, WIN Meetings, sales performance follow-up and pipeline management.
• Conduct on-going customer risk management analysis and develop detailed customer insights records; track performance metrics such as listed companies, customer fleet size, order book, revenue per customer and EBITDA contribution by office/segment.
• Coordinate and develop customer-facing commercial material in alignment with Account Managers, General Managers, Managing Directors, Group Commercial and Marketing teams; including bid proposals, sales material, change documents, crisis management collateral and other meeting documentation as required.
• Coordinate the implementation of new V.Group products and services across Group Services to maximise customer satisfaction, service alignment and vessel yield.
• Support reporting of vessel pipeline performance to V.Group stakeholders.
• Drive the GROW & WIN model process and opportunity management cadence for designated clusters of competence.
• Support the group-wide implementation of the commercial operating model.
• Manage and maintain Account Development Plan documentation for assigned customer portfolio; ensuring all actions are delivered within agreed timescales.
• Support on the Sales Coaching and Commercial Development of resources within regional Ship Management offices.
• Provide internal and external stakeholder reporting within tight deadlines.

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This is a great opportunity to join a true leader in the maritime sector with exciting plans for future growth.

Essential

• Strong analytical skills
• Excellent teamwork, communications skills and ability to interact with clients and colleagues confidently, leading by example
• Commercial awareness
• High standard of customer service
• Good IT skills (MS Office) including presenting materials and reports
• Well organised and systematic working style; attention to detail
• Fluent in English and business English writing skills
• Demonstrable mentoring and coaching skills
• Line management experience
• Intercultural awareness and skills

Desirable Applications Close Date

05 Oct 2025

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management

Industries

• Maritime Transportation

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