Sr. Manager, Professional Services

1 week ago

Singapur, Singapore DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD. Full time

Overview

At Databricks, we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us daily with interesting new big data and AI use cases. As a Sr. Manager, Professional Services at Databricks, you will provide strategic leadership for delivering professional services engagements to high-value Databricks customers, helping shape the future big data and machine learning landscape for leading Fortune 500 organisations. You will be in a people-leadership capacity, responsible for core aspects of building and managing the Professional Services team. Through your oversight and mentorship, this team will guide our largest customers, implementing pipelines spanning data engineering through model building and deployment, plus other technical tasks to help customers get value out of their data with Databricks. Your responsibilities will include hiring and developing the team, and providing oversight of customer projects to ensure they are managed and delivered to target and exacting standards.

Impact
  • You will achieve regional team targets for billable utilisation and hiring
  • You will partner with Sales Leaders and Field Engineering leaders to achieve success with professional services projects with customers
  • Help resolve customer issues and escalations on key accounts and ensure delivery excellence for our professional services engagements
  • Analyze operational processes, perform training needs assessments and identity opportunities for services delivery improvements and contribution to customers.
  • Manage the Professional Services team and act in a supportive manager capacity, including handling escalations, mentoring team members, building a career path for the assigned team members.
What we look for
  • Management experience managing consultant/delivery teams and/or professional services organisation.
  • Experience driving software platform adoption in Fortune 500 organisations in markets such as: Finance, Media, Retail, Telco, Energy, and Healthcare.
  • Implement a project schedule with experience with customer engagement.
  • Experience with Databricks products, Apache Spark ecosystem, and/or direct competitors is a plus
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