IT Service Desk Lead

lvmh fashion group services singapore pte. ltd. is seeking an IT Operations & Service Desk Manager based in Singapore to lead regional service desk and IT operations across Asia, aligning with the Division’s central operating model. You will drive service quality, manage ServiceNow-based processes, govern incidents and major outages, and partner with...

Maltem Asia is currently seeking an IT Service Desk Team Lead for our client in the Education domain. Role: IT Service Desk Team Lead Key Responsibilities Lead the day-to-day operations of the IT Service Desk. Coordinate first-level support activities and ensure incidents are logged and prioritised correctly. Monitor ticket queues, response times,...

JOB SUMMARY:The Service Desk Team lead have overall accountability for the Total Customer Experience for services delivered by the Service Desk and are accountable for ensuring that the services delivered to the Customer are in accordance to the SOW. They are the Single Point of Contact for the account(s) and are overall responsible for delivering a high...

HCL Technologies Limited is seeking a seasoned Service Desk - End User Hardware and Software professional to lead EUC operations for global users. The role focuses on managing desktops, laptops, mobiles, printers and peripherals, while ensuring rapid incident resolution and seamless IT service delivery. You will oversee Windows OS, M365, AD, VPN, VDI, Intune...

DXC Technology Services Singapore Pte. Ltd. is seeking a Service Desk Team Lead to oversee the total customer experience for services delivered by the Service Desk.You will be the SPOC for the account and ensure high-quality service aligned with the SOW, SLAs, and budget, while guiding supervisors and IT professionals toward shared goals. The role requires...

john ethans international pte. ltd. seeks a Level1 Lead to own and stabilize the Level1 servicedesk experience by leading triage, mentoring junior engineers, and driving SLA hygiene.The role ensures high-quality escalations to Level 2 with strong evidence and improves knowledge and SOPs for repeat incident reduction. Responsibilities include daily queue...

SEA CONSORTIUM PRIVATE LIMITED is seeking an experienced IT Service Desk Lead to be the first point of contact for users across global offices. The role requires supervising the service desk team, ensuring 24x7 support, and driving continuous improvement across incidents and requests.The ideal candidate will have strong skills in Microsoft 365, Azure Cloud,...

Rolelevel: Level1Lead(FrontlineLead/TriageOwner) Typicalexperience: 2-4years Reportingto: ServiceDeliveryLead/CustomerSuccessLead(asassigned) Workmodel: Onsite/Remote/Hybrid(basedoncustomerdeployment);mayrequirerosterforafter-office support where...

Jobline Resources Pte Ltd is seeking a proactive Support Specialist to manage and monitor customer tickets, ensure updates are timely, and collaborate with internal teams to resolve issues. The role emphasizes clear communication, documentation, and adherence to SLAs. The ideal candidate will have proven technical support experience, strong written and...