Operations Manager, OneCare Support
1 day ago
As a Operations Manger (OneCare) you will represent OneCare Support shared services covering system and cyber operation for all OneCare Maintenance support business.
What will you do?- Interface with SM on all Ops matters.
- Help the Ops Director to oversee a team of Ops Leads on system related escalation and matters pertaining to Corrective Maintenance and Preventive Maintenance. Rooster rotation and interface with SMs on escalation
- Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
- Take Lead in working with various divisions on operation improvement and analysis to better support.
- Key contributor for continuous operation improvement for OneCare Support.
- Liaise with Sales Specialist on deals, and downstream vendors like Cisco, Checkpoint etc.
- Involves in Tender financial assessment and technical compliance with the Presales.
- Bachelor's degree or higher in relevant field.
- Experience in Windows-based systems and infrastructure projects
- Proficiency in ITIL IT Service management and Network Management Information Systems (NMIS)
- Familiarity with monitoring tools and systems management solutions.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal abilities
- Team player and has a positive attitude
We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen .
Learn more about us at ncs.co and visit our LinkedIn career site.
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