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2 days ago
MAIN PURPOSE The Richemont TRAINING & DEVELOPMENT SPECIALIST is responsible to identify learning needs and to work with various functions and brand stakeholders to curate and develop learning and development solutions for contact centre ambassadors. RESPONSIBILITIES Develop and implement L&D strategies and training programmes that are aligned with the organisation’s objectives Support and conduct relevant training and learning to enhance employee performance and development Curate, develop and acquire training procedure manuals, guides, and training/course materials to ensure high-quality learning resources. Cultivate engaging and collaborative working relationship with stakeholders across the organization to identify learning needs and deliver effective solutions Inspire curiosity and passion for learning among employees, fostering a growth mindset and a commitment to continuous improvement Assess and recommend contact centre talent development plans ensuring that training initiatives meet the specific needs of this critical team Evaluate program effectiveness through assessments, surveys, and feedback. Maintain knowledge of the latest trends in training and development bringing innovative ideas and best practices to our learning programs. Serve as a reliable point of contact for all learning and development matters, providing expert guidance and support to employees and managers Provide administrative support in the planning and delivery of learning and development events, ensuring seamless execution and a positive learning experience. PROFILE At least 3 years of proven work experience as a trainer Experience in Training and People Development, specifically for Retail or Luxury brand contact centre staff Ability to understand and effectively communicate using "Retail language." Demonstrated track record of designing and executing successful training programs, including needs assessment, planning, development, delivery, coordination, monitoring, and evaluation Familiarity with both traditional and modern training methods, such as mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations Excellent communication skills, both written and verbal Ability to plan, multi-task, and manage time effectively in a fast-paced environment Comfortable dealing with ambiguity and changing priorities Self-starter with a strong ability to learn quickly and adapt to new situations Strong writing and record-keeping skills for creating reports and training manuals Advanced organizational skills with the ability to handle multiple assignments simultaneously #J-18808-Ljbffr
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