Customer Quality Assurance
6 hours ago
Singapur, singapore
ACCTON TECHNOLOGY SG PTE. LTD.
Full-time
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Position Summary
The Customer Quality Assurance (CQA) Engineer is responsible forhandling customer quality issues, ensuring timely resolution of complaints, andmaintaining high customer satisfaction through effective communication andcorrective actions.
Key Responsibilities- Manage and resolvecustomercomplaints and RMA cases
- Lead8D reports, including:
- Root cause analysis
- Corrective and preventive actions (CAPA)
- Coordinate with internal teams:
- Manufacturing
- Test Engineering
- Quality and NPI
- Provide timely and accuratefeedbackto customers
- Track and improve:
- Customer satisfaction
- Field return rates
- Support customer audits and qualityreviews
- Drive continuous improvement based oncustomer feedback