Customer Quality Assurance

6 hours ago

Singapur, singapore ACCTON TECHNOLOGY SG PTE. LTD. Full-time
Position Summary

The Customer Quality Assurance (CQA) Engineer is responsible forhandling customer quality issues, ensuring timely resolution of complaints, andmaintaining high customer satisfaction through effective communication andcorrective actions.

Key Responsibilities
  • Manage and resolvecustomercomplaints and RMA cases
  • Lead8D reports, including:
  • Root cause analysis
  • Corrective and preventive actions (CAPA)
  • Coordinate with internal teams:
  • Manufacturing
  • Test Engineering
  • Quality and NPI
  • Provide timely and accuratefeedbackto customers
  • Track and improve:
  • Customer satisfaction
  • Field return rates
  • Support customer audits and qualityreviews
  • Drive continuous improvement based oncustomer feedback