High End Manager, SG MY ASEAN

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

HOW YOU WILL MAKE AN IMPACT

In this role, you will drive the local High-End (HE) strategy, oversee its development, and ensure the achievement of business targets within your market. You will act as a key representative, participating in HE events, providing market feedback, and developing the next generation of sales force.

Your key responsibilities include:

Strategy and Expertise

• Under the guidance of Commercial Director, participate in defining the HE Business Development strategy and objectives aligned with the market.
• Assess market opportunities to implement a proactive and effective strategies to target, acquire, cultivate relationships with Ultra High Net Worth (UHNW) clients.
• Provide HE business stakeholders with insightful feedback across activities, not limited to retail, marketing, merchandising, training, communication, and events.
• Define commercial conditions for local partners alongside commercial leadership and international teams.
• Consolidate feedback on competitors, market trends, and client preferences related to our products to inform and refine our strategies and actions.

Sales and Clients

• Establish action plans to increase HE client base, focusing on client loyalty and acquisition.
• Assess HE potential and propose enhancement opportunities in partnership with boutique management, PR, CRM and all other corporate department.
• Work effectively with boutiques to implement sales development plans.
• Convey clear action plans towards market ambition and partner with Regional HE teams to ensure attainment of HE operations excellence and ideal assortments.
• Take ownership of quality and processing of special orders, ensuring a satisfactory success rate and managing after-sales support in collaboration with relevant departments.
• Lead the market activation of strategic client journeys and ensure exceptional and/or bespoke client experiences across touchpoints (i.e., private viewings, personalized presentations, etc.)
• Supervise submissions and discounts requests with commercial management & central team.
• Qualify submission and discounts requests and coordinate these aspects with HJ Central team and Regional Team.

Staff Development

• Equip HE sales teams with the necessary tools and knowledge for success.
• Cultivate and expand internal HE communities across boutiques, in the market.
• Contribute proactively to the development of sales and educational tools for the network.
• Consolidate feedback on competition, market trends and client feedback toward our creations.

Budget Management

• Manage annual HE budgets for the market, not limited to forecasting, performance tracking, and investment planning with clear ROI, to support business objectives.
• Lead the sales forecasting process and ensure proactive alignment between commercial planning and boutique performance.

KEY COMPETENCIES

• Proven track record of 8 years’ experience in the luxury industry, specifically managing High Jewellery, High-End Watches, or Jewellery.
• Proven ability to manage stakeholders at all levels within a complex, matrix environment.
• Strategic thinker, comfortable dealing with ambiguity in a multinational environment.
• Strong analytical skills with a proactive attitude and problem-solving mindset.
• Detail-oriented, organized, pragmatic and able to lead cross-markets/cross-functional discussions.
• Excellent presentation and interpersonal skills.
• Proven negotiation skills with the ability to influence at all levels.
• Demonstrate customer-oriented behaviour with high sensitivity to clients’ needs and aspirations

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.