Clinic Manager

Overview

We are seeking a highly motivated and compassionate individual to join our healthcare team as a General Manager/Clinic Manager. The successful candidate will be responsible for providing administrative support and leadership to our medical and operations staff, ensuring the smooth operation of our clinic. Effective with time management, technology, IT, self-driven, accountable and organized individual who loves to work with fellow professionals who are passionate to serve the community and make a positive impact to the health and wellness of our patrons. We value accountability, meticulous nature, good team and business communication skills and IT skills.

• Assist and supervise Front Desk to schedule appointments, answer phone calls, and respond to emails, messages and social media enquiries.
• Maintain accurate and up-to-date patient records.
• Supervise billing, cashiering and invoicing.
• Uploading relevant documents and invoices to the cloud software (training will be provided).
• Assist Marketing and Sales team to set and meet revenue targets.
• Order and stock medical supplies and equipment. Liaise with Vendors to troubleshoot if necessary.
• Receiving, tallying and updating of the stocks. Work with procurement teams to ensure stocks and tally.
• Maintain healthy stock of supplies for smooth clinic operations and care delivery.
• Submit and follow-up claims for insurance providers and TPP, including CHAS and Medisave claims.
• Maintain clinic compliance to local regulations (MOH, SMC, NEA, MOM, ACRA, etc).
• Responsible for maintaining necessary check lists for equipment maintenance or audits.
• Work with Senior management and marketing team to create promotional updates, ads and lead generation channels.
• Works with Finance teams to tune the marketing spending, plan for sales meetings and lead generation.
• Keep the clinic premises clean and organized. Supervise external janitors and staff to maintain high hygiene standards.
• Supervise and guide Interns and temporary staff.
• Work with HR of the Company, with recruitments, Rostering, appraisals, onboarding and offboarding workflows.
• Initiate and plan for training and skills upgrade for the staff of Zest Clinic to maintain service quality and efficiency.
• Work with the senior management to implement workflows to enable smooth operations and compliance.

• ITE, Clinic Assistant training course or other relevant courses
• Nursing Diploma or degree
• Advanced/Aesthetic Skin qualifications highly regarded
• Qualifications in beauty industry and/or relevant tertiary studies (nursing, working towards beauty qualifications, vocational certificates) considered.
• Relevant certifications include ITEC / CIDESCO / ITEC etc.
• Relevant IT and computer skills or certificates
• Management and Leadership trainings
• Media and Communications training
• Digital Marketing training
• BCLS, AED certification

• Minimum 2 year of outpatient medical clinic or aesthetic clinic experience, providing administrative support
• Laser, face and skincare, and body treatment experiences highly regarded
• Experienced Project/Team Leader, Business Strategist, Operational roles will be highly regarded.

Full-time, Permanent

$7000 - $9000 per month

• Employee discounts and perks
• Parental/caregiver leave
• Professional development funds
• Group Commission pay

• 5 days per week
• Monday to Saturday (1 Off day based on schedule on weekdays)
• 10am to 8pm
• Sunday is the rest day
• Clinic is closed on Sunday and Public Holidays

This may be subject to change from time to time, depending on the operational needs of the Company or shopping mall.

14 days per annum

Employee Discounts and Medical Benefits